Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Work Availability
Timeline
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Aileen Gonzalez

Aileen Gonzalez

Pittsburgh,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Administrative Specailist

New York Life Insurance Co/GBS
01.2020 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, checks, document transmissions and other types of data with both manual and automated tracking strategies.
  • Created and updated records and files to maintain document compliance.

Customer Service Agent

Cigna
08.2015 - 12.2020
  • Coded claimant accounts, filing, faxing
  • Requested medical records via email, fax and regular mail from patient's medical providers
  • Followed up on requests.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Education

Associate of Arts - Child Psychology

College of Staten Island of The City University of New York
Staten Island, NY

Skills

  • Customer service
  • Courteous demeanor
  • Listening skills
  • Data Entry
  • Microsoft Excel
  • Data Collection
  • Proofreading
  • Customer Relations
  • Verbal Communication
  • Document Management
  • Confidential Document Control

Accomplishments

  • Customer and Telephone Service
  • Conflict resolution
  • Fast learner
  • MS Windows proficient
  • Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' Information.

References

REFERENCES AVAILABLE UPON REQUEST

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Specailist

New York Life Insurance Co/GBS
01.2020 - Current

Customer Service Agent

Cigna
08.2015 - 12.2020

Associate of Arts - Child Psychology

College of Staten Island of The City University of New York
Aileen Gonzalez