Aileen Gonzalez
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative Specailist
New York Life Insurance Co/GBS
2020.01 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, checks, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
Customer Service Agent
Cigna
2015.08 - 2020.12
- Coded claimant accounts, filing, faxing
- Requested medical records via email, fax and regular mail from patient's medical providers
- Followed up on requests.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Associate of Arts - Child Psychology
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Customer service
- Courteous demeanor
- Listening skills
- Data Entry
- Microsoft Excel
- Data Collection
- Proofreading
- Customer Relations
- Verbal Communication
- Document Management
- Confidential Document Control
Accomplishments
- Customer and Telephone Service
- Conflict resolution
- Fast learner
- MS Windows proficient
- Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' Information.
References
REFERENCES AVAILABLE UPON REQUEST
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Specailist
New York Life Insurance Co/GBS
2020.01 - Current
Customer Service Agent
Cigna
2015.08 - 2020.12
Associate of Arts - Child Psychology
College of Staten Island of The City University of New York
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