Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Schmelzer

Dubuque,Iowa

Summary

Adept at enhancing customer satisfaction and retention, demonstrated during tenure at Three Rivers FS through expert problem-solving and CRM application. Skilled in route management and customer service, consistently exceeding performance metrics. Achieved CTEP 4.0 & 4.1 certifications, showcasing a commitment to excellence and safety in service delivery.

Overview

23
23
years of professional experience

Work History

Propane Service Specailist

Three Rivers FS
05.2021 - 09.2024
  • Achieved several certifications including CTEP 4.0 & 4,1, underground tank and bobtail.
  • Estimated new system set ups as well as repair work.
  • Set up new systems as well as changing customers over from other suppliers.
  • Checked LP systems for leaks and fixed as needed.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.

Paint Line Operator

Andersen Windows Doors
02.2019 - 08.2020
  • Applied proper coating techniques to achieve proper thickness and high-quality finish.
  • Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
  • Loaded and unloaded [Type] parts from conveyor line using proper methods and ensuring quality paint finish.
  • Administered routine cleaning and maintenance on various components of coating system.
  • Maintained a clean and organized work environment, ensuring optimal productivity and safety.
  • Implemented lean manufacturing techniques to streamline processes and reduce costs associated with the paint line operation.

Route Driver

Airgas
03.2002 - 08.2017
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.

Education

East Dubuque High School
East Dubuque, IL

Skills

  • Client Retention Strategies
  • Professional telephone demeanor
  • Follow-up skills
  • Customer Relationship Management (CRM)
  • Product Sales
  • Customer Service
  • Problem-solving abilities
  • Appointment Scheduling
  • Complaint Handling
  • Customer Education
  • Route Management

Timeline

Propane Service Specailist

Three Rivers FS
05.2021 - 09.2024

Paint Line Operator

Andersen Windows Doors
02.2019 - 08.2020

Route Driver

Airgas
03.2002 - 08.2017

East Dubuque High School

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Jeremy Schmelzer