Aileen Mancilla
Dallas,TX
Summary
Detail-oriented and proactive office assistant with extensive experience in customer relations and data management.
Previous work skills transfer effectively across diverse environments, demonstrating self-motivation, and a team-oriented mindset to achieve goals and meet deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator Assistance-Freelance
BM Charters LLC
Dallas, Texas
12.2019 - Current
- Handled inbound and outbound calls, maintaining professional etiquette at all times.
- Executed data entry to ensure forums were audit-ready.
- Organized digital files for quick access to diesel receipts, post-trip inspections, and invoices.
- Collaborated with Charters to streamline job connections for the company.
Office Administrative Assistant-Freelance
Autobuses Tlapehuala LLC
Dallas, Texas
12.2019 - Current
- Implemented new payment methods, including Zelle and credit card options, expanding customer reach.
- Increased revenue through diversified payment solutions in previously cash-only establishment.
- Delivered front desk assistance, answering inbound calls promptly to enhance customer experience.
- Provided customer support primarily in Spanish to enhance service accessibility.
- Executed data entry tasks utilizing Excel while establishing a paper copy system for audits to ensure compliance.
- Coordinated communication efforts among teams to maintain consistency in business operations across multiple offices.
Office Assistant/Hostess
Pappasito's Cantina
Dallas, Texas
02.2017 - 12.2019
- Greeted customers warmly, ensuring all needs were addressed promptly upon entry.
- Answered inbound calls promptly and transferred them to the correct personnel.
- Prepared cash registers for To-go servers and bartenders prior to host shifts.
- Accommodated additional tasks during slow business periods to support team operations.
- Organized paperwork through new filing methods, creating checklists to ensure document accessibility.
- Facilitated payroll processing using ADP, supporting partner restaurants with payroll inquiries and needs.
Education
High School Diploma -
J.JPearce High School
Richardson, TX06-2015
Certification of Completion - Property&Casualty
ExamFx
Online10-2025
Skills
- Interpersonal skills
- Effective communication
- Data entry
- File management
- Customer support/Multilingual
- Office administration
- Time management
- Problem solving
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
(P&C) Property and Casualty License
Agent#3408174
Agent#3408174
Timeline
Office Administrator Assistance-Freelance
BM Charters LLC
12.2019 - Current
Office Administrative Assistant-Freelance
Autobuses Tlapehuala LLC
12.2019 - Current
Office Assistant/Hostess
Pappasito's Cantina
02.2017 - 12.2019
High School Diploma -
J.JPearce High School
Certification of Completion - Property&Casualty
ExamFx