AILEEN MERCED
Lehigh Acres,FL
Summary
Dedicated Administrative Professional with 15+ years in customer service and executive support, including 7+ years with one organization. Expert in managing sensitive information with discretion and strong communication skills. Seeking Professional Driver / Family Driver position to provide dependable, courteous, and safe transportation for executives and families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager / Customer Service Representative
LP Insurance Solutions
09.2018 - Current
- Serve as a primary point of contact for clients, executives, and carriers, handling high-volume calls and email with professionalism and discretion
- Manage time-sensitive tasks requiring accuracy, confidentiality, and reliability
- Coordinate schedules, renewals, policy changes, and client requests efficiently
- Handle payments, accounts payable, and general office tasks with care
- Demonstrate strong judgment, organization, and accountability in daily operations
- Maintain long-term trust with management and clients through consistency and dependability
- 440 Licensed
Administrative Assistant / Secretary
Archdiocese of New York
08.2014 - 06.2018
- Supported school leadership with daily operations and time-sensitive responsibilities
- Assist families, staff, and students while maintaining professionalism and discretion
- Manage records, scheduling, enrollments, and communication
- Addressed issues calmly and efficiently in a fast-paced environment
Education
High School Diploma -
Axia College of University of Phoenix
Real Estate Salesperson Certificate - undefined
High School Diploma - undefined
August Martin Highschool
NYSkills
- Safe, defensive driving mindset
- Time management & punctuality
- Strong communication & punctuality
- Strong communication & professionalism
- Flexibility with schedules and destinations
- Trust-based responsibilities & reliability
Certification
- Florida 440 Customer Service Insurance License
- Notary Public (State of FL)
- Clean-professional background (long-term trusted roles)
Timeline
Office Manager / Customer Service Representative
LP Insurance Solutions
09.2018 - Current
Administrative Assistant / Secretary
Archdiocese of New York
08.2014 - 06.2018
Real Estate Salesperson Certificate - undefined
High School Diploma - undefined
August Martin Highschool
High School Diploma -
Axia College of University of Phoenix