Giselle Morales
El Paso
Summary
Dynamic bartender and server known for enhancing guest experiences through tailored service and effective communication. Committed to supporting team collaboration and maintaining high standards of operation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Better Days Bar and Grill
El Paso, TX
04.2026 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Efficiently processed orders and managed transactions using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Supported team members during peak hours to optimize workflow and service speed.
Bartender
Whiskey Dicks
El Paso, TX
08.2020 - 07.2024
- Crafted and served diverse cocktails, enhancing customer satisfaction through tailored drink selections.
- Managed inventory levels, ensuring timely restocking of bar supplies to maintain operational efficiency.
- Trained new staff on mixology techniques and customer service standards to ensure consistent service quality.
- Implemented streamlined processes for order taking and delivery, reducing wait times during peak hours.
- Developed and maintained strong customer relationships, fostering a welcoming atmosphere that encouraged repeat business.
Marketing Director
Sun City Solar Energy
El Paso, TX
12.2020 - 08.2021
- Developed and executed comprehensive marketing strategies to enhance brand awareness and market share.
- Led cross-functional teams to implement innovative campaigns across digital and traditional platforms.
- Analyzed market trends and consumer insights to inform strategic decision-making and optimize marketing efforts.
- Collaborated with sales teams to align marketing initiatives with revenue goals, improving lead conversion rates.
Server/Server Trainer
Texas Roadhouse Restaurant
El Paso, TX
10.2018 - 12.2020
- Delivered exceptional customer service by efficiently managing multiple tables in a high-volume setting.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on restaurant protocols, enhancing overall service quality.
- Resolved guest complaints swiftly, ensuring satisfaction and repeat business.
Brand Representative
Hollister
El Paso, TX
04.2015 - 09.2018
- Enhanced customer experience by providing tailored product recommendations and styling advice.
- Conducted inventory management to ensure optimal stock levels and product availability.
- Trained new team members on brand standards and customer service protocols.
- Provided exceptional customer service to drive satisfaction.
- Completed floorsets, filled floor, and rang up customers.
Education
No Degree - Medicine
The University of Texas At El Paso
El Paso, TXEstheticians Liscense - Esthetics
Milan Institute of Cosmetology
El Paso, TX07.2028
High School Diploma -
Bel Air High School
El Paso, TX06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Guest relations management
- Operations management
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender
Better Days Bar and Grill
04.2026 - Current
Marketing Director
Sun City Solar Energy
12.2020 - 08.2021
Bartender
Whiskey Dicks
08.2020 - 07.2024
Server/Server Trainer
Texas Roadhouse Restaurant
10.2018 - 12.2020
Brand Representative
Hollister
04.2015 - 09.2018
No Degree - Medicine
The University of Texas At El Paso
Estheticians Liscense - Esthetics
Milan Institute of Cosmetology
High School Diploma -
Bel Air High School