AILEEN OCHOA
Salinas,Ca
Summary
Dynamic community engagement professional with a robust background in outreach and public relations, dedicated to cultivating meaningful relationships that drive impactful initiatives. Expertise in fostering collaboration among diverse teams, demonstrating adaptability to evolving needs while maintaining a strong work ethic. Proficient in communication, event planning, and strategic program development, consistently delivering results that enhance community involvement and support organizational goals. Committed to leveraging skills to create positive change and strengthen community ties.
Overview
10
10
years of professional experience
Work History
Community Outreach Specialist
Upward Health
80 Arkay Drive, Suite 230, Hauppauge, New York,
04.2025 - Current
- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
- Speak with patients about the role that Upward Health can play in helping them improve their health
- Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
- On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
- Participate in weekly team meetings focused on ongoing education and improvement
- Accurate and timely documentation in our company‘s software system
Accounts Receivable Clerk
Culligan Water Enterprise
Salinas, Ca
11.2017 - 04.2025
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
- Negotiated settlements on delinquent accounts within company guidelines.
- Assisted with month-end closings through timely account reconciliations.
- Recorded incoming payments and updated customer accounts accordingly.
- Generated monthly reports on outstanding balances and collection efforts.
- Resolve client billing problems by collecting direct payments and setting up payment plans.
- Processed refund requests in accordance with policies and procedures.
- Identified, investigated and resolved overpayments and duplicated payments.
Recruiter Specialist
Balance Staffing Agency
Salinas, Ca
09.2016 - 08.2017
- Conducted interviews with potential candidates to assess their fit for company.
- Attended career fairs and networking events to promote company opportunities and connect with potential candidates.
- Updated job postings frequently on various platforms for optimal visibility among potential applicants.
- Reviewed job applications to evaluate candidate qualifications.
Education
Salinas High School
Salinas, CASkills
- Verbal communication skills
- Persuasiveness
- Flexibility
- Dedication and resilience
- Energetic
- Attention to detail
- Ability to multitask
- Both independence and teamwork
- Solid computer skills
LANGUAGE
English Fluent
Spanish Fluent
Timeline
Community Outreach Specialist
Upward Health
04.2025 - Current
Accounts Receivable Clerk
Culligan Water Enterprise
11.2017 - 04.2025
Recruiter Specialist
Balance Staffing Agency
09.2016 - 08.2017
Salinas High School