Aileen Perez
Miami,FL
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Miller's Ale House
Miami, FL
05.2022 - 07.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Efficiently responded to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Call Center Representative
Pizza Hut
Miami, FL
02.2021 - 08.2021
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Bachelor of Science -
University of Florida
Gainesville, FL05-2024
Associate of Arts -
Miami Dade College
Miami, FL05-2021
High School Diploma -
School For Advanced Studies - South
Miami, FL05-2021
Skills
- Guest Engagement
- Order Management
- Cash Handling
- Safe Food Handling
- Menu knowledge
- Point of Sale (POS) system operations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server
Miller's Ale House
05.2022 - 07.2022
Call Center Representative
Pizza Hut
02.2021 - 08.2021
Bachelor of Science -
University of Florida
Associate of Arts -
Miami Dade College
High School Diploma -
School For Advanced Studies - South