Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aileen Perez

Waipahu,HI

Summary

Customer service professional prepared to enhance team performance and customer satisfaction. Offering excellent communication skills, natural ability to connect with people, eager to learn, and develop in customer service environment. Brings understanding of basic customer service principles and ability to quickly adapt to new environment, systems and processes. Extensive experience in customer service, sales and management.

Overview

21
21
years of professional experience

Work History

Retail Store Manager

Mobi
04.2013 - Current
  • Led daily store operations, ensuring high standards of customer service and product availability.
  • Trained and mentored staff, fostering a collaborative team environment focused on sales goals.
  • Analyzed sales data to identify trends, adjusting strategies for maximum profitability.
  • Conducted performance evaluations, providing constructive feedback to enhance employee development.
  • Completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Made staff schedules.

Hostess, Expo, Server, Bartender

Big City Diner Waipio
04.2008 - 09.2022
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Support and assisted host/hostess, food runners, and servers to ensure things ran smoothly.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Trained new servers on restaurant protocols and best practices for guest engagement.
  • Crafted and served a diverse range of cocktails and beverages to enhance customer experience.

Cocktail Waitress

Suck'em Up Bar & Lounge
12.2013 - 06.2014
  • Managed cocktail orders efficiently, ensuring timely delivery and adherence to drink recipes.
  • Monitored table turnover rates to maximize seating capacity during peak hours effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.

Cashier

Sushiman Mililani
08.2006 - 03.2013
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Maintained cleanliness and organization of the checkout area to enhance shopping experience.
  • Trained new cashiers on register procedures and customer service best practices.
  • Assisted in inventory management by restocking shelves and monitoring product availability.
  • Collaborated with front-of-house staff to streamline order processing and enhance customer satisfaction.
  • Assisted with orders in a timely manner.

Cashier

Quiznos Subs
10.2004 - 12.2006
  • Process transactions accurately and efficiently to ensure smooth customer experiences.
  • Maintain cleanliness and organization of checkout area to enhance operational efficiency.
  • Assist customers with product inquiries and provide information on store promotions.
  • Handle cash, credit, and digital payments while ensuring compliance with company policies.
  • Collaborate with team members to restock shelves and maintain inventory levels.

Education

High School Diploma -

Mililani High School
Mililani, HI
06-2007

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable
  • Coaching and mentoring
  • Accurate money handling
  • Hiring and training
  • Employee scheduling

Timeline

Cocktail Waitress

Suck'em Up Bar & Lounge
12.2013 - 06.2014

Retail Store Manager

Mobi
04.2013 - Current

Hostess, Expo, Server, Bartender

Big City Diner Waipio
04.2008 - 09.2022

Cashier

Sushiman Mililani
08.2006 - 03.2013

Cashier

Quiznos Subs
10.2004 - 12.2006

High School Diploma -

Mililani High School

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