Aileen Perez
Hialeah
Summary
Motivated and adaptable professional with a strong work ethic and experience in fast-paced, high-volume environments. Skilled in organization, communication, and problem solving with the ability to work effectively both independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Referral and Patient Care Coordinator
Surfmed
Davie
02.2020 - Current
- Managed incontinence supply orders via Brightree, verifying patient addresses to ensure accurate and timely fulfillment for ongoing care needs
- Verified patient insurance eligibility through the Medicaid portal to confirm coverage prior to order processing
- Maintained monthly supply templates for patient accounts, ensuring timely recurring order submissions
- Maintained 200+ authorization records across assigned patient accounts, logging renewals to ensure uninterrupted order processing
- Executed email follow-up cycles to resolve outstanding order issues, significantly reducing fulfillment delays
- Collaborated with case managers to communicate order status, provide shipment tracking, and address authorization discrepancies to ensure compliance and continuity of care
- Answered questions and resolved concerns raised by both patients and specialists
Patient Account Representative
MedAssist
Doral
10.2018 - 02.2020
- Assessed patients' insurance status to identify uninsured individuals and determine Medicaid enrollment eligibility
- Conducted outreach to patients to assess Medicaid eligibility and guide them through the application process
- Organized and compiled documentation from patients to support Medicaid applications, ensuring timely submissions
- Coordinated submission of completed Medicaid applications and supporting materials to facilitate patient approval
Customer Service Representative
Bed Bath & Beyond
Miami
07.2017 - 10.2018
- Provided attentive customer service, resolving complaints and addressing inquiries to enhance customer satisfaction
- Processed transactions, returns, and exchanges accurately to ensure seamless customer experiences
- Maintained composure in high-pressure situations, de-escalating tense customer interactions to retain customer loyalty
Sandwich Artist
Subway
Miami
08.2016 - 10.2018
- Executed unloading and restocking of large supply deliveries to ensure timely product availability in fast-paced environment
- Organized workstation and adhered to strict time requirements to support service efficiency during high-volume rushes
- Fulfilled opening, closing, and shift change responsibilities consistently to maintain operational flow
- Followed food safety and quality standards consistently throughout each shift
Education
Associate of Science - Radiography
Miami Dade College
Miami, FL05-2026
Skills
- Bilingual (English/Spanish Speaker)
- Customer service
- Effective communication
- Time management
- Patient advocacy
- Insurance verification
- Authorization management
- Proficient in Brighttree
Timeline
Referral and Patient Care Coordinator
Surfmed
02.2020 - Current
Patient Account Representative
MedAssist
10.2018 - 02.2020
Customer Service Representative
Bed Bath & Beyond
07.2017 - 10.2018
Sandwich Artist
Subway
08.2016 - 10.2018
Associate of Science - Radiography
Miami Dade College