Aileen Rodriguez
housekeeper
Ontario,CA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual . Ready to growth with in your company. Reliable, dedicated to maintaining cleanliness and upkeep for facilities and rooms in a professional manner. Monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
5
5
years of professional experience
Work History
team member
Quick Quack Carwash
Pomona, CA
02.2024 - Current
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Front Desk Associate
La Quinta Inn And Suites
Ontario, CA
10.2022 - 07.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered guest questions and referred to local points of interest.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Housekeeper
Azure Hotel & Suits
Ontario, CA
04.2022 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
Sanitation Worker
Applebee's Grill + Bar
Chino Hills, CA
11.2021 - 03.2022
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected and monitored assigned areas to proactively address health and safety hazards.
- Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Disposed of hazardous materials in appropriate manner.
Education
High School Diploma -
Valley View High
Ontario06.2004
Skills
- excellent customer services
- file proper reports or documenting issues for management
- resolve customer inquiries
- able to fluctuate with housekeeping responsibility if needed
- always eger to provide excellent guest experience and satisfaction
- Vacuuming and Sweeping
- Stocking Bathrooms
- Guest Amenity Replenishment
- Quality Control Guidelines
- Interior and Exterior Cleaning
- Cleaning Bathrooms
- Surface Sanitizing
- Bathroom Detailing
- Exceptional Time Management
- Commercial and Residential Cleaning
- Trash Collection and Disposal
- Deep Cleaning Protocols
- Housekeeping
Timeline
team member
Quick Quack Carwash
02.2024 - Current
Front Desk Associate
La Quinta Inn And Suites
10.2022 - 07.2023
Housekeeper
Azure Hotel & Suits
04.2022 - 06.2023
Sanitation Worker
Applebee's Grill + Bar
11.2021 - 03.2022
High School Diploma -
Valley View High