Aileen Ruiz
Visalia,CA
Summary
Dynamic and results-driven professional with extensive experience at Pizza Hut, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, consistently achieving high performance metrics while maintaining safety and quality standards in fast-paced environments.
Overview
2020
2020
years of professional experience
Work History
Manager
Pizza Hut
01.2016 - 04.2019
- Prepared and cooked pizzas according to company recipes and standards.
- Maintained cleanliness and organization of kitchen workspace.
- Operated kitchen equipment, including ovens and mixers, safely and efficiently.
- Assisted team members in food preparation and order assembly.
- Monitored inventory levels to support timely replenishment of ingredients.
- Collaborated with front-of-house staff to ensure accurate order delivery.
- Trained new team members on cooking techniques and operational procedures.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Unarmed Security Guard
VAL Security
2016 - 2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify suspicious activities and mitigate risks.
- Responded promptly to incidents, providing immediate assistance and reporting actions taken.
- Collaborated with law enforcement during emergency situations to maintain public safety.
Customer Service Representative
Pizza Hut
03.2015 - 12.2015
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Managed order processing using point-of-sale systems to ensure timely delivery and accuracy.
- Collaborated with team members to maintain cleanliness and organization in the dining area.
- Assisted in training new staff on customer service protocols and operational procedures.
- Implemented feedback from customers to enhance service quality and improve customer satisfaction.
- Processed payments swiftly while maintaining compliance with company policies and procedures.
- Adapted to changing demands during peak hours, ensuring seamless operations and customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cook
Pizza Hut
03.2015 - 06.2015
- Prepared and cooked pizzas according to company recipes and standards.
- Maintained cleanliness and organization of kitchen workspace.
- Operated kitchen equipment, including ovens and mixers, safely and efficiently.
- Assisted team members in food preparation and order assembly.
- Monitored inventory levels to support timely replenishment of ingredients.
- Collaborated with front-of-house staff to ensure accurate order delivery.
- Trained new team members on cooking techniques and operational procedures.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Mt. Whitney High School
Visalia, CA06.2006
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Cross-functional teamwork
Customer relationship management (CRM)
Shift scheduling
Sales techniques
Conflict resolution
Schedule preparation
Budget control
Expectation setting
Expense tracking
Safety procedures
Clear communication
Timeline
Manager
Pizza Hut
01.2016 - 04.2019
Customer Service Representative
Pizza Hut
03.2015 - 12.2015
Cook
Pizza Hut
03.2015 - 06.2015
Unarmed Security Guard
VAL Security
2016 - 2016
High School Diploma -
Mt. Whitney High School