Aili Amsden
West Palm Beach,FL
Summary
Dynamic and customer-focused professional with experience at Starbucks Coffee Company, excelling in exceptional service and team collaboration. Proven ability to train staff and enhance guest satisfaction through attention to detail and problem-solving skills. Adept at creating a welcoming atmosphere while efficiently managing high-pressure situations.
Overview
3
3
years of professional experience
Work History
Barista (Barista Trainer)
STARBUCKS COFFEE COMPANY
West Palm Beach, FL
05.2023 - 06.2025
- Crafted high-quality beverages following standardized recipes and techniques.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Assisted in training new baristas on preparation methods and customer interaction protocols.
- Developed knowledge of product offerings to provide personalized recommendations to customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Cash Collector
Live Nation
West Palm Beach, FL
09.2024 - 05.2025
- Processed payment transactions accurately using company software and payment systems.
- Collaborated with team members to streamline collection processes and improve efficiency.
- Improved customer relations by addressing concerns promptly and professionally.
Traffic Director
Fireball Parking Co.
West Palm Beach, FL
08.2022 - 03.2023
- Coordinated daily traffic flow to optimize operational efficiency and reduce delays.
- Analyzed traffic patterns to inform decision-making and improve overall parking utilization.
- Worked with others to coordinate parking efficiency.
Education
Animal Sciences
University of Florida
Gainesville, FL04-2029
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Adaptive and creative
Timeline
Cash Collector
Live Nation
09.2024 - 05.2025
Barista (Barista Trainer)
STARBUCKS COFFEE COMPANY
05.2023 - 06.2025
Traffic Director
Fireball Parking Co.
08.2022 - 03.2023
Animal Sciences
University of Florida
High School Diploma -
Forest Hill Community High School