Ai Lien Pham
Carrollton
Summary
Detail-oriented client coordinator with strong skills in client intake, relationship management, and problem solving. Committed to enhancing service delivery and communication to drive client satisfaction.
Overview
1
1
year of professional experience
Work History
Client Coordinator
Providence Home Care
Carrollton
01.2025 - Current
- Coordinated client intake processes to ensure timely service delivery.
- Communicated with clients and families to address inquiries and concerns.
- Facilitated team meetings to improve staff communication and alignment on client needs.
- Maintained comprehensive records of client communications to support service continuity and client satisfaction.
- Identified client needs and provided solutions through effective communication.
- Provided excellent customer service to clients and responded promptly to inquiries.
- Collaborated with departments to effectively address and resolve client complaints.
- Prepared presentations for external customers as part of marketing initiatives.
- Organized team events to promote collaboration between departments and improve customer relations.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Education
BBA -
National Economics University
Hanoi, Vietnam05-2021
Skills
- Client intake coordination
- Customer service
- Team collaboration
- Record management
- Presentation development
- Relationship management
- Problem solving
- Exceptional communication
Languages
Vietnamese
Full Professional
Timeline
Client Coordinator
Providence Home Care
01.2025 - Current
BBA -
National Economics University