Katie Peck
Grantsburg
Summary
Compassionate mental health professional with extensive experience in supporting diverse individuals. Expertise in coordinating care, engaging clients, and collaborating with service providers to enhance client independence and well-being. Proven ability to develop tailored support plans that improve overall health and quality of life through interactive engagement.
Overview
14
14
years of professional experience
Work History
Intake and Operations Coordinator
Agate Housing and Services
Minneapolis
07.2024 - Current
- Coordinated cross-departmental communications to streamline operations.
- Educated clients on available resources and services.
- Partnered with community organizations to improve service delivery.
- Tracked client progress through regular follow-ups to support their needs.
- Maintained accurate records of client interactions and service provisions.
- Maintained accurate case records and documentation according to agency guidelines.
- Documented case notes and maintained accurate client records.
- Monitored inventory levels to ensure adequate stock availability.
Bartender
Hummer's Rendezvous
Grantsburg
04.2012 - Current
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.
- Updated knowledge of cocktail, wine, and beer menus and memorized in-house recipes to consistently deliver high-quality cocktails.
- Recommended house specials to enhance guest experience and increase sales.
- Answered beverage questions and recommended potential choices according to patron preferences.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Used POS system to process cash and credit card transactions.
- Requested identification to verify patrons are of legal drinking age.
- Ensured cleanliness and safety by inspecting bottles for purity, maintaining equipment, and properly storing food items.
- Worked with management to develop and implement scheduled bar maintenance.
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
- Reported or resolved safety hazards such as spills or broken glassware.
- Complied with all ABC and company regulations.
Positive Support Analyst
Integrity Living Options
Minneapolis
02.2021 - 03.2024
- Documented implementation of Positive Support Plans, including quarterly reviews and Annual Person-Centered Positive Support Plans, ensuring compliance and tracking progress.
- Oversaw Positive Support Specialist to ensure proper implementation of Positive Support Plans and fulfillment of client needs.
- Trained group home staff, other services providers, Positive Support Specialist, and caregivers on the annual Positive Support Plans.
- Facilitated healthcare management for clients by coordinating appointments and communication with healthcare providers.
- Maintained monthly updates with case management teams and other service providers.
- Assisted clients with problem solving and using coping skills (working out problems and addressing them in different ways, utilizing journaling, self-talk, deep breathing, changing tasks.)
- Assisted clients with connecting with community resources (day programs, volunteer opportunities, food shelves.)
- Provided shift coverage to maintain continuity of care and services.
Personal Care Assistant
All About Caring
Rush City
10.2016 - 03.2021
- Delivered physical and emotional support to patients and families, enhancing quality of life for those with terminal conditions.
- Assisted clients with bathing and dressing to ensure good personal hygiene.
- Guided clients on self-care and personal hygiene practices, promoting overall wellbeing and independence.
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks.
- Coordinated daily living needs for clients, including shopping, organizing medications, and transportation to medical appointments.
- Transported clients to doctor's offices and grocery stores.
- Cooked healthy, balanced meals and snacks to meet the individual clients' dietary needs.
- Observed self-administration of medications to ensure adherence to medication regimen.
- Maintained safe and clean patient environment.
- Performed routine housekeeping, including making beds, doing dishes, and sweeping.
- Followed agency policy and procedures in administering care to clients.
Daycare Provider
In Home Daycare Provider
Grantsburg
06.2014 - 10.2018
- Developed engaging activities tailored to children's interests and developmental stages.
- Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as alphabet, numbers, colors, and shapes.
- Helped preschool-aged students to get ready for kindergarten through storytelling and games.
- Led songs and games, arts, crafts, and challenged children to work hard.
- Assisted older children in elementary-school homework, including reading, writing, and mathematics.
- Educated children on healthy lifestyle choices through interactive exercise and nutrition lessons.
- Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement.
- Selected activities to reinforce learning and discovery and helped children develop personal interests.
- Fostered strong relationships with parents by actively listening to concerns and addressing requests.
- Communicated with parents regarding observations and concerns or to provide positive feedback.
- Built positive and productive relationship with each student to support continued growth and development.
- Prepared healthy meals and snacks, following preferred diets approved by parents.
- Documented the daily activities, attendance, and other information for every child to update facility records and parent review.
3rd Shift Supervisor
Danbury casino
Danbury
10.2013 - 05.2015
- Managed inventory for 3rd shift operations, ordering supplies as needed to maintain seamless service.
- Supervised team members to ensure compliance with casino operational standards.
- Trained new employees on casino policies and procedures for efficient operations.
- Monitored employee performance and provided constructive feedback and coaching to improve team effectiveness.
- Implemented safety protocols to create a secure environment for guests and staff.
- Resolved customer complaints promptly to enhance guest experiences at the casino.
- Ensured popular products were stocked to meet customer demand.
- Operated equipment and cleaned after use, keeping surfaces sanitized.
- Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines.
- Used POS systems to process over-the-counter transactions, handling cash and credit card payments.
- Sliced, weighed, and wrapped deli items carefully to preserve freshness.
- Updated prices to obtain accurate scanning and pricing of items weighed and packaged.
- Accepted phone orders and prepared foods for delivery.
- Minimized loss by watching for and recognizing security risks and active theft.
- Calculated sales prices and total purchases, and processed cash or credit transactions.
- Quickly connected with each customer to offer assistance and promote products.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Education
High School Diploma - General
Jefferson High School On-Line
AZ05-2014
Skills
- Client intake coordination
- Case documentation
- Record keeping
- Data entry
- Workflow coordination
- Appointment management
- Organization and planning
- Resource allocation
- Process improvement
- Microsoft Office expertise
- Time management
- Inventory coordination
- Adaptable under pressure
- Team collaboration
- Conflict mediation
- Attention to detail
- Compassionate patient care
Timeline
Intake and Operations Coordinator
Agate Housing and Services
07.2024 - Current
Positive Support Analyst
Integrity Living Options
02.2021 - 03.2024
Personal Care Assistant
All About Caring
10.2016 - 03.2021
Daycare Provider
In Home Daycare Provider
06.2014 - 10.2018
3rd Shift Supervisor
Danbury casino
10.2013 - 05.2015
Bartender
Hummer's Rendezvous
04.2012 - Current
High School Diploma - General
Jefferson High School On-Line