Sabrina Formaro
Des Moines,IA
Summary
Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 6 years' experience to a rewarding to new position.
Compassionate Intake Coordinator known for high productivity and efficient task completion. Specialize in patient communication, data entry accuracy, and workflow management. Excel in empathy, active listening, and problem-solving to ensure patient needs are met with care and professionalism.
Experienced Intake Coordinator with background in managing patient admissions in healthcare settings. Strengths include high-level organizational skills, efficient multi-tasking, and effective communication. Have consistently streamlined intake procedures for improved operational efficiency. Skilled at fostering positive relationships with patients and staff while ensuring accurate documentation and adherence to compliance standards.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Highmark Blue Cross Blue Shield
Pittsburgh, Pennsylvania
05.2023 - 05.2025
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Maintained accurate records of client intakes in electronic database system.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Utilized case management systems to track client cases from intake through to completion.
- Supported the development and implementation of policies and procedures to enhance service delivery and client care.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Claims Representative
Access 2 Care
Des Moines, IA
04.2021 - 04.2023
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Documented changes in claim statuses using specialized software systems.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Reviewed documentation and accounts to gain full picture.
- Verified details with policyholders and requested additional information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Evaluated and processed insurance claims according to company policies and industry standards.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Handled billing related activities focused on medical specialties.
- Organized information by using spreadsheets, databases or word processing applications.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collaborated with fellow team members to manage large volume of claims.
Education
GED -
Des Moines Area Community College
Ankeny, IA06-2018
Skills
- Client intake coordination
- Case management
- Confidentiality compliance
- Electronic record management
- Team collaboration
- Customer service
- Regulatory compliance
- Communication skills
- Problem solving
- Attention to detail
- Data analysis
- Follow-up skills
- Confidentiality
- Insurance verification
- Multi-line phone systems
- Charting and clinical documentation
- Decision-making
- Documentation and recordkeeping
- Task prioritization
- Professionalism
- Multitasking capacity
- Adaptability and flexibility
- Verbal and written communication
- Microsoft office
- Multitasking
- Quality assurance
- Data entry
- Office equipment operation
- Effective communication
- Phone and email etiquette
Timeline
Intake Coordinator
Highmark Blue Cross Blue Shield
05.2023 - 05.2025
Claims Representative
Access 2 Care
04.2021 - 04.2023
GED -
Des Moines Area Community College