Emily Hale
Grawn,MI
Summary
Dedicated professional with 15 years of administrative experience in community care, education, and mental health. Committed to supporting underserved populations and fostering open communication. Known for efficient task completion, strong customer service, and effective organization, consistently delivering tailored solutions to meet client needs.
Overview
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Virtual Intake Coordinator
Persist VA Services
Traverse City, Michigan
09.2018 - Current
- Coordinated client intake processes to ensure timely access to mental health services.
- Scheduled appointments and managed calendars for healthcare providers.
- Collected and verified essential client information during initial assessments.
- Provide compassionate ear for callers seeking mental health support.
- Facilitated connections between clients and support providers to streamline communication.
- Facilitated communication between clients and service providers effectively.
- Maintained accurate records in electronic health record systems.
- Assisted clients in navigating insurance options and benefits to optimize access to care.
- Developed client intake procedures to enhance workflow efficiency.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
Licensed Foster/Adoptive Parent
Bethany Christian Services
Traverse City, MI
02.2013 - Current
- Fostered 3 children under age 2 and provided support for teens, ensuring stability and nurturing environment.
- Facilitated ongoing relationships with biological family members to promote healthy connections and emotional well-being for children.
- Developed and implemented strategies for child development, achieving milestone goals.
Family Life Coordinator
Bay Pointe Community Church
Traverse City, Michigan
09.2014 - 06.2018
Community Outreach Coordinator
Love Thy Neighbor
Traverse City, MI
06.2009 - 09.2014
- Organized outreach events to promote awareness of available resources.
- Developed community engagement initiatives to foster local partnerships.
- Coordinated volunteer recruitment and training for community service projects.
- Created informational materials to educate the public about programs offered.
- Collaborated with local organizations to address community needs effectively.
- Planned and managed different community meetings, public forums and outreach events.
- Developed and implemented programs to fill different community needs.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities, and raised brand awareness.
- Liaised with community members, business owners, and officials to address current issues and find appropriate solutions.
- Planned and managed community initiatives in various leadership roles.
- Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
Education
Certificate Of Community Outreach - Ministry/Community Outreach
Master’s Commission
Birmingham, AL 09.2000 - 05.2005
Skills
- Client intake coordination
- Electronic health records
- Appointment scheduling
- Patient scheduling
- Confidentiality adherence
- Workflow optimization
- Problem solving
- Effective communication
- Attention to detail
- Community engagement
- Outreach program development
- Volunteer management
- Relationship building
- Active listening
References
References available upon request.
Timeline
Virtual Intake Coordinator
Persist VA Services
09.2018 - Current
Family Life Coordinator
Bay Pointe Community Church
09.2014 - 06.2018
Licensed Foster/Adoptive Parent
Bethany Christian Services
02.2013 - Current
Community Outreach Coordinator
Love Thy Neighbor
06.2009 - 09.2014
Certificate Of Community Outreach - Ministry/Community Outreach
Master’s Commission
09.2000 - 05.2005