Brooke Hughes
Overland Park,KS
Summary
Proficient in client intake and communication, demonstrating reliability and discipline. Experienced in team management, enhancing customer satisfaction through effective conflict resolution and targeted marketing initiatives.
Overview
5
5
years of professional experience
Work History
Client Care Coordinator
ACU Marriage and Family Therapy Center
Phoenix, AZ
08.2025 - 12.2025
- Supported the delivery of high-quality client care by facilitating professional client intake calls and seamless onboarding
- Managed and coordinated intern schedules, ensuring smooth workflow and efficient use of clinic resources.
- Gained experience in business operations, including marketing initiatives, billing processes, and learning new program systems.
Assistant Store Lead/ Shift Lead
Black Rock Coffee Bar
Phoenix, AZ
04.2021 - 11.2025
- Delivered exceptional customer service and resolved issues, enhancing overall customer experience
- Delegated crew tasks to optimize speed and maintain store cleanliness, contributing to higher revenue and positive customer reviews
- Collaborated with management to relay key updates to employees and customers, ensuring clarity during changes
- Prepared high-quality beverages and food, ensuring consistency for customers
Education
Bachelor of Arts - Marriage And Family Therapy Studies
Arizona Christian University
Phoenix, AZ05-2026
Skills
- Client intake coordination
- Customer service
- Effective communication
- Conflict resolution
- Team management
- Marketing initiatives
Timeline
Client Care Coordinator
ACU Marriage and Family Therapy Center
08.2025 - 12.2025
Assistant Store Lead/ Shift Lead
Black Rock Coffee Bar
04.2021 - 11.2025
Bachelor of Arts - Marriage And Family Therapy Studies
Arizona Christian University