Ailin Estrella
Miami,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Guest Care Support Specialist
RBI
Miami, FL
09.2024 - Current
- Documented customer inquiries and resolutions in a ticketing system.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Salon Manager
Hair By Hisham
Miami, FL
01.2022 - 11.2023
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Patient Access Representative
Sylvester Comprehensive Cancer Center
Miami, FL
05.2021 - 08.2021
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Assistant Manager
Crocs
Miami, FL
11.2020 - 05.2021
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved conflicts between team members in an effective manner.
Associate
Calvin Klein
Miami, FL
02.2019 - 11.2020
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized backroom areas to maintain a clean and organized work environment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Associate of Arts - Science
Miami Dade College
Miami, FLSkills
- Client Support
- Conflict resolution
- Attention to detail
- Remote support
- Training and coaching
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Care Support Specialist
RBI
09.2024 - Current
Salon Manager
Hair By Hisham
01.2022 - 11.2023
Patient Access Representative
Sylvester Comprehensive Cancer Center
05.2021 - 08.2021
Assistant Manager
Crocs
11.2020 - 05.2021
Associate
Calvin Klein
02.2019 - 11.2020
Associate of Arts - Science
Miami Dade College
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