Ailis Connors
Lexington,KY
Summary
Results-driven Area Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, risk mitigation and crisis prevention focus, and process optimization to drive operational excellence. Excels in communication, problem-solving, and adaptability, skills critical for managing diverse teams and achieving organizational goals. Committed to leveraging these abilities to enhance operational efficiency and team performance.
Overview
4
4
years of professional experience
Work History
Area Manager of Operations
Dungarvin
Nicholasville , KY
01.2024 - Current
- Works to provide residential, day training, and periodic/CLS services to adults with IDD through the SCL and Michelle P. Waivers.
- Manages referral process to facilitate growth within departments.
- Manages all operational activities of the residential, day training, and periodic programs, ensuring compliance with company policies and procedures.
- Oversees all operational aspects of the Risk Mitigation and Crisis Prevention requirements as set by law and regulation.
- Assists to develop and adhere to the operational budget.
- Manages a team of 50+ employees to include supervisors.
- Ensures COE and regulatory employment law requirements.
- Manages all 24hr scheduling for 10+ locations
- Maintains accurate records of employee performance evaluations, disciplinary actions and attendance records.
- Manages all operation training for new employee's to include developing training programs, scheduling training, job shadowing, and coordinating required certification access
- Visits all regional locations to verify full functionality, operational effectiveness, and compliance.
Program Director
Dungarvin
Nicholasville, KY
02.2023 - 01.2024
- Supervised a team of 25+ employees
- Provided 24 hour care services to adults with IDD through the SCL and Michelle P. Waivers.
- Participated in an on-call rotation
- Ensured all Risk Mitigation and Crisis Prevention standards were completed and upheld according to regulation.
- Assisted with scheduling for 5 locations
- Completed weekly site visits for 5 locations
- Worked to ensure all employee COE's, performance evaluations, disciplinary actions, terminations, and trainings were completed in a timely manner according to regulation.
Mental Health Technician
The Ridge Behavioral Health Hospital
Lexington, KY
08.2022 - 02.2023
- Participated in behavioral and psychiatric codes.
- Provided critical mental health interventions for patients ages 5 to 60+.
- Internally certified on safe restraint practices.
- Completed 15 minute observation rounds on an entire unit of 20+ patients.
- Ran group therapy discussions and exercises.
- Maintained a therapeutic milieu on the unit.
- First line of defense in regard to behavioral redirection.
- Built patient charts and completed filing for unit RNs.
- Participated in an on-call rotation.
- Participated in preparation procedures for join commission reviews.
- Processed new admissions to assigned unit.
House Manager
Lord's Legacy Life Ministries
Nicholasville, KY
11.2020 - 06.2022
- Provided direct care within the SCL waiver to adults with disabilities.
- Organized scheduling and monitored documentation entry for a care home.
- Managed grocery and menus for a residential care home.
- Participated in a 14 day per month on-call schedule.
- Worked to uphold reporting of incidents and implementing risk management and crisis prevention strategies within a residential care home.
- Participated in training new hires.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05-2021
Skills
- Supervisory Role Background
- Safety Protocol Compliance
- Compliance Management
- Standard Operating Procedures
- Document Flow Coordination
- Microsoft Suite Proficiency
- SharePoint Proficiency
- Relias Proficiency
- Scheduling
- Distinguished MWMA Skills
- SPSS
- CPR First Aid and AED Certified
References
References available upon request.
Timeline
Area Manager of Operations
Dungarvin
01.2024 - Current
Program Director
Dungarvin
02.2023 - 01.2024
Mental Health Technician
The Ridge Behavioral Health Hospital
08.2022 - 02.2023
House Manager
Lord's Legacy Life Ministries
11.2020 - 06.2022
Bachelor of Arts - Psychology
University of Kentucky