Summary
Overview
Work History
Education
Skills
Timeline
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Aiman Mahmood

Danbury

Summary

Dynamic customer service representative focused on enhancing operational efficiency and delivering exceptional customer experiences. Known for building relationships, measuring customer satisfaction, and training new employees to foster a proactive service culture.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ShopRite
Brookfield, CT
07.2022 - Current
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Assisted customers with product selection, ensuring a positive shopping experience and satisfaction.
  • Maintained accurate knowledge of store promotions and inventory to provide informed assistance.
  • Collaborated with team members to streamline checkout processes, enhancing operational efficiency.
  • Trained new staff on customer service protocols, fostering a knowledgeable and responsive team environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Biology

Western Connecticut State University
Danbury, CT
04-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Problem resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement

Timeline

Customer Service Representative

ShopRite
07.2022 - Current

Bachelor of Science - Biology

Western Connecticut State University