Aiman Memon
health unit coordinator
Seattle,WA
Summary
Dedicated and empathetic hospital customer service professional with a few years of experience ensuring patient satisfaction and efficient administrative support. Skilled in handling patient inquiries, scheduling, and maintaining confidentiality while delivering exceptional service in high-pressure healthcare environments. Committed to fostering positive patient experiences and supporting smooth hospital operations
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
University of Washington
Seattle, WA
01.2024 - Current
- Register patients; verify, collect, and update demographic and financial information by appropriate means; determine eligibility for care; assign appropriate payor plans.
- Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
- Communicate various types of information to patients, referral agencies, departments, physicians, and the community, such as financial arrangements for special programs and experimental protocols, hospital charge estimates, insurance coverage, and billing procedures.
Cashier Team Lead, Sub-Relief Manager, Day Manager
Dick's Drive-In Restaurants
Seattle, WA
01.2018 - 01.2024
- Train new cashiers in the proper use of registers and store policies.
- Conducted regular meetings with staff to discuss issues and brainstorm solutions.
- Resolved discrepancies between the POS system and physical money amounts in drawers at the end of the shift.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Provided coaching and mentorship programs for staff members.
- Organized and coordinated training sessions for new employees.
- Managed daily operations of the business, including scheduling staff and assigning tasks.
Caregiver
Aegis Living
Shoreline, WA
01.2020 - 12.2021
- Respected the rights of each client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations, and standards governing home health care services.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to the supervisor.
Customer Service Representative
TCS
Karachi
01.2017 - 08.2018
- Work with the courier company as a complaint department and call representative.
- Assisted every customer within 3 minutes, greeting with an upbeat attitude.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Maintained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
MBA - Administration & Management
BAS - Healthcare Service Management
BAS - Accounting & Finance
Skills
- Epic
- Scheduling expertise
- Employee engagement
- Business Administration
- Customer Service
- Team Collaboration
- Interpersonal Communication
- Multitasking
- MS Office
Certification
- 5 Dean's List Awards, Seattle Central College
- Certificate of Preventive Healthcare 101 online course
- Certificate of Dementia training.
- Nursing Assistance
- CPR & First Aid Certified
Languages
English
Urdu
Hindi
Punjabi
Timeline
Health Unit Coordinator
University of Washington
01.2024 - Current
Caregiver
Aegis Living
01.2020 - 12.2021
Cashier Team Lead, Sub-Relief Manager, Day Manager
Dick's Drive-In Restaurants
01.2018 - 01.2024
Customer Service Representative
TCS
01.2017 - 08.2018
MBA - Administration & Management
BAS - Healthcare Service Management
BAS - Accounting & Finance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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