Aime Hellums
San Francisco,CA
Summary
Experienced leader with six years of customer service expertise and a strong safety background. Proven track record in driving customer satisfaction and team success. Eager to contribute my skills to a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operation Manager
ARMM Logistics Corp.
04.2023 - Current
- Fleet Leadership and Customer Service Focus
- Oversaw and motivate a team of 30+ Amazon delivery associates
- Ensured top-notch driver performance and prioritized exceptional customer service
- Played a pivotal role in shaping strategic initiatives with a keen focus on enhancing customer satisfaction
- Ensured clear communication
- Human Resource Management
- Efficient Fleet Operations
Operations Manager
ArcMinute Logistics LLC
11.2020 - 01.2022
- Coordinated daily workflow and deadlines
- Manage outsource resources
- Conducted staff meetings to relay general information or to address specific topics
- Assisted with new hire orientation and employee training
- Experienced with social media and communications platforms
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Defined problems, collected data, established facts and validated conclusions
- Drafted and monitored employee scheduling to support effective resource allocation
- Monitored daily operations and evaluated performance to proactively approach backlogs
Shift Manager
Chick-fil-A
01.2020 - 11.2020
- Auditing and paying all invoices
- Ensuring Team Members work at a pace to maintain the restaurant’s established speed of service guidelines
- Executing proper security and cash handling procedures and holding cashiers accountable to adhering to policies and procedures
- Innovating new ways to become more efficient
- Assisting the Directors in running operational shifts
- Clearly communicating with the leadership team, suppliers, and operator
Education
Biology Pre-PA
Grand Canyon University
Phoenix, AZ, 05.2017
Skills
- Communication
- Employee Engagement
- Customer Relationship Management
- Process Improvement Strategies
- Project Development
- Problem Solving
- Food and Beverage Service
Certification
- Certified Medical Assistant, CalRegional - August 2018
Languages
French
Limited Working
Timeline
Operation Manager
ARMM Logistics Corp.
04.2023 - Current
Operations Manager
ArcMinute Logistics LLC
11.2020 - 01.2022
Shift Manager
Chick-fil-A
01.2020 - 11.2020
Biology Pre-PA
Grand Canyon University
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