Aime Perez
SAN ANTONIO,TX
Summary
Detail-oriented Clinical Coordinator with expertise in active listening, problem resolution, and relationship building. Committed to enhancing patient care through streamlined processes and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
TSAOG
San Antonio, TX
07.2023 - Current
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Streamlined patient discharge process, ensuring patients received appropriate follow-up resources and reducing readmission rates.
- Coordinated continuing education opportunities for clinical staff, keeping team updated with latest healthcare practices.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries managed pre-certifications and verified insurance coverage.
- Manage approximately 60+ incoming calls and faxes per workday from patients and vendors all while completing clinic simultaneously.
Surgical Scheduler Coordinator
San Antonio Sports Association
San Antonio, TX
04.2020 - 06.2023
- Coordinated scheduling for surgical procedures, optimizing resource allocation and staff availability.
- Managed patient communications, ensuring timely updates and addressing inquiries regarding surgical processes.
- Collaborated with medical teams to streamline pre-operative protocols and enhance workflow efficiency.
- Developed and maintained electronic scheduling systems, improving data accuracy and accessibility for staff.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Managed approximately 60 incoming calls, emails and faxes per day from patients and vendors.
Senior Advisor Collections
Chase
San Antonio, TX
06.2015 - 07.2017
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Crafted suitable financial strategy for each client based upon his or her needs and future goals.
- Analyzed client feedback to identify areas for service enhancement, driving customer satisfaction initiatives.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
Chargeback Analyst
Chase
San Antonio, TX
06.2012 - 07.2014
- Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
- Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Streamlined the dispute resolution process through effective communication with merchants, banks, and customers.
Education
Certified Medical Degree - Medical Assistant
Concorde Career College
San Antonio, TX03-2020
Skills
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Certification
Certified Medical Assistant
HIPAA
Timeline
Clinical Coordinator
TSAOG
07.2023 - Current
Surgical Scheduler Coordinator
San Antonio Sports Association
04.2020 - 06.2023
Senior Advisor Collections
Chase
06.2015 - 07.2017
Chargeback Analyst
Chase
06.2012 - 07.2014
Certified Medical Degree - Medical Assistant
Concorde Career College