AIMÉE PERRIER
Ramsey,MN
Summary
Dynamic professional with extensive experience, excelling in client relationship management and employee training. Proven track record in enhancing customer satisfaction and driving revenue growth through effective communication and strategic contract negotiations. Adept at navigating complex insurance claims while maintaining strict HIPAA compliance. Passionate about fostering positive team environments and achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Clinical Office Assistant
North Memorial
Elk River, Minnesota
05.2024 - Current
- Managed patient scheduling and appointment reminders for efficient office operations.
- Assisted with patient intake by collecting medical histories and insurance information.
- Communicated effectively with patients regarding test results and follow-up appointments.
- Processed billing information and insurance claims for timely reimbursements.
- Managed physician calendar, scheduling patient appointments and procedures.
- Processed payments from both private insurers and government programs such as Medicare or Medicaid.
- Adhered strictly to HIPAA regulations while handling confidential patient data in accordance with state laws.
Senior Relationship Manager
ThrivePass
Minneapolis, Minnesota
01.2020 - 05.2024
- Conduct regular reviews with clients to assess their financial objectives, needs, and expectations.
- Manage the existing portfolio, and seek opportunities to generate incremental revenue through account servicing.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Managed contract negotiations, ensuring compliance with company policies and standards.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Actively seek referrals from satisfied clients to generate leads for new business prospects.
- Monitor client satisfaction levels through regular surveys and feedback sessions, implementing improvements as needed.
- Grew business with existing clients through upselling and recommending new services.
Vice President - TPA
ThrivePass
Minneapolis, Minnesota
09.2017 - 01.2020
- Coached, mentored, and trained staff to provide accurate and efficient client support.
- Provided higher level of care for patients, providers, and employers through escalated calls.
- Manage sales proposals, agreements, renewals; tracked and maintained invoicing of all departments within TPA.
- Maximized staffing needs, timekeeping, and salaries.
- Prepared and notified financial funding.
- Executed group renewal information.
- Led strategic initiatives to enhance employee engagement and wellness programs.
- Developed partnerships with vendors to expand benefits offerings for clients.
- Analyzed technology trends to recommend system improvements and upgrades.
- Assisted in the implementation of software applications for enhanced operational efficiency.
Vice President - TPA
Hanratty & Associates
Plymouth, Minnesota
12.2005 - 09.2017
- Facilitated regular meetings with department heads, reviewed progress, and addressed concerns.
- Identified new business opportunities, and established partnerships to drive growth.
- Streamlined operational processes to improve efficiency and reduce costs.
- Managed cross-functional teams; ensured effective collaboration and communication.
- Fostered a positive work environment, promoted employee engagement, and satisfaction.
- Assisted with budget management, tracked expenses, and managed related documentation.
- Maintained accurate records of transactions and reconciled accounts monthly.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Account Specialist
Hanratty & Associates
Plymouth, Minnesota
07.2000 - 12.2005
- Provided customer service to providers, clients, and participants regarding claims questions and eligibility.
- Input group information, including plan, banking, and plan setup.
- Processed HSA contributions and managed client contributions and investments.
- Processed FSA, HRA, and Commuter claims.
- Managed client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams effectively.
- Assisted in resolving client inquiries and issues promptly.
- Maintained detailed records of client interactions and transactions.
- Analyzed client needs to recommend suitable products and services.
Education
High School Diploma -
Chaska High School
Chaska05-1991
Skills
- Client relationship management
- Employee training
- Attention to detail
- Time management
- Adaptability
- Customer interaction
- Conflict resolution
- Decision making
- Problem solving
- Effective communication
- Prioritizing and planning
- Insurance claims
- Patient scheduling
- HIPAA compliance
- Contract negotiation
- Effective communication
References
References available upon request.
Timeline
Clinical Office Assistant
North Memorial
05.2024 - Current
Senior Relationship Manager
ThrivePass
01.2020 - 05.2024
Vice President - TPA
ThrivePass
09.2017 - 01.2020
Vice President - TPA
Hanratty & Associates
12.2005 - 09.2017
Account Specialist
Hanratty & Associates
07.2000 - 12.2005
High School Diploma -
Chaska High School