SHELBY RODGERS
Cumming,Ga
Summary
Compassionate professional with crisis communication expertise and strong composure under pressure, gained as a former 911 dispatcher. Transitioning to healthcare to enhance patient interactions and support care teams. Recent completion of Medical Assistant classes equips with essential skills for immediate application in fostering positive patient experiences and promoting a collaborative environment.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Clinical Office Assistant
Piedmont
Canton Ga
04.2026 - Current
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Coordinated insurance verification and pre-authorization processes to streamline patient care access.
- Managed patient scheduling and appointments to optimize office workflow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
911 EMERGENCY DISPATCHER
Henry County Communications
01.2022 - 01.2025
- Provided dispatch support for emergency communications from October 2022 through July 2025.
- Provided accurate information intake for high-volume emergency and non-emergency calls, ensuring timely dispatch of appropriate services.
- Managed caller interactions during emergencies by maintaining professionalism and delivering clear instructions to support safety and proper emergency response.
- Coordinated CAD systems, radio communication, and data entry to support incident coordination with law enforcement, fire, and EMS units.
- Delivered crisis support and de-escalation guidance to callers to maintain empathy-driven, high-quality customer service.
- Worked alongside first responders to strengthen communication coordination under time-sensitive, life-critical conditions.
CERTIFIED NURSING ASSISTANT
Pruitt HealthCare
01.2019 - 01.2023
- Completed CNA licensure during senior year of high school and delivered patient-care support as a CNA for 4 years after graduation.
- Supported patient independence with bathing, dressing, and mobility assistance as part of daily living care.
- Monitored patient vital signs and relayed abnormal changes to nursing staff for prompt clinical action.
- Managed HIPAA documentation accuracy and compliance processes.
- Delivered clear, compassionate communication across patients, families, and medical staff to ensure understanding.
- Coordinated with interdisciplinary staff to deliver consistent support in fast-paced, team-oriented nursing home environment.
- Delivered respectful, comfort-focused patient care during daily activities to support patient dignity.
- Provided procedural assistance during patient care, supporting nursing staff to enhance overall patient support and safety.
Education
High School Diploma -
EASTSIDE HIGH SCHOOL
Covington01-2019
Certified Nursing Assistant - Nursing
GEORGIA PIEDMONT TECH
Covington01-2019
Skills
- HIPAA compliance
- Computer software proficiency
- Client support
- Personal care services
- Effective time management
- Patient record management
- Process improvement
- Organizational growth
- Effective communication techniques
- Attentive listening ability
Accomplishments
Member of the Total Recall Team
Certification
CERTIFIED MEDICAL ASSISTANT, 2025, Springboard, CERTIFIED NURSING ASSISTANT, 2019-2023, Georgia Piedmont, GA POST COMMUNICATIONS OFFICER, 2022-2025, Ga Public Safety Training Center
Languages
English
Native or Bilingual
Timeline
Clinical Office Assistant
Piedmont
04.2026 - Current
911 EMERGENCY DISPATCHER
Henry County Communications
01.2022 - 01.2025
CERTIFIED NURSING ASSISTANT
Pruitt HealthCare
01.2019 - 01.2023
Certified Nursing Assistant - Nursing
GEORGIA PIEDMONT TECH
High School Diploma -
EASTSIDE HIGH SCHOOL