Tonya Thompson
Independence,KY
Summary
Dedicated healthcare professional with experience in patient registration, scheduling, program coordination, and administrative support in Integrative Oncology. Manages appointments, processes invoices, coordinates contracts, and oversees volunteer programs while delivering high-quality customer service. Maintains accurate records and ensures confidentiality to support patients, families, providers, and community partners in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Clinical Office Assistant
St.Elizabeth Health Care
Edgewood, Kentucky
10.2024 - Current
- Coordinated scheduling and registration for integrative oncology services and programs to ensure efficient patient access.
- Managed incoming calls, emails, and appointment requests while delivering compassionate customer service to enhance patient experience.
- Acted as primary liaison for patients, volunteers, and community partners to facilitate communication.
- Coordinate wig fittings, wellness programs, educational classes, and supportive care services for cancer patients.
- Collaborate with multidisciplinary teams to ensure seamless delivery of patient-centered services.
- Maintain accurate patient and program records while adhering to HIPAA guidelines.
- Recruit, schedule, and manage volunteers supporting patient programs and special events.
- Support program operations through data entry, reporting, and administrative coordination.
- Process and track invoices, ensuring accurate documentation and timely payment coordination.
- Assisted with vendor contracts and organized records of agreements to support operational efficiency.
Registration Specialist
St.Elizabeth Health Care
Edgewood, Kentucky
04.2022 - 10.2024
- Managed the patient registration process and ensured accurate data entry.
- Verified insurance coverage for incoming patients, ensuring accurate documentation and compliance with policies.
- Carefully checked insurance information for benefits coverage and entered pre-authorization documents into the system.
- Streamlined registration workflows, resulting in reduced wait times and improved operational efficiency.
- Trained new team members on registration protocols and software use.
- Followed established procedures while registering new patients into the system.
- Registered patients for outpatient procedures and emergency services.
- Coordinated with medical staff to effectively resolve patient inquiries and issues, enhancing patient satisfaction.
- Communicated effectively with patients to provide exceptional customer service.
- Utilized electronic health record systems for seamless information management.
- Maintained confidentiality of patient information in compliance with regulations.
- Welcomed patients at the facility and assisted with the registration sign-in process.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05-1992
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Patient Scheduling
- Medical office procedures
- Record Management
- Financial Documentation
- Vendor Coordination
- Volunteer Coordination
- Patient Program Support
- Patient Engagement Events
- Patient support
- HIPAA regulations
- HIPAA Compliance
- Office safety protocols
- Healthcare Administration
- Microsoft Office
- Communication & Collaboration
Timeline
Clinical Office Assistant
St.Elizabeth Health Care
10.2024 - Current
Registration Specialist
St.Elizabeth Health Care
04.2022 - 10.2024
High School Diploma -
Lewisville High School