Margie Slack
St. George,UT
Summary
Dedicated medical office administrator with expertise in patient relations and a strong proficiency of EMR/EHR systems. Proven ability to enhance patient care through effective problem-solving and comprehensive knowledge of medical terminology. Committed to creating positive patient experiences and streamlining administrative processes.
Overview
18
18
years of professional experience
Work History
Medical Front Office Receptionist/Clinical Assistant
Certified Advanced Plastic Surgery
St. George, UT
2023.07 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed providers of any changes in patient status or medical history updates during visits.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients prior to their appointment.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Preschool Teacher's Assistant
Washington City Community Center
Washington, UT
2021.08 - 2022.05
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Supported small group instruction by helping students understand instructions and complete tasks independently when possible.
- Created and assembled classroom displays and decorations.
- Encouraged social interactions between children through cooperative play activities.
- Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.
Prior Authorization Specialist
Southwest Spine And Pain Center
St. George, Utah
2019.10 - 2020.09
- Utilized medical coding knowledge to accurately process and document authorization requests.
- Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Maintained positive working relationship with fellow staff and management.
Medical Receptionist/Medical Scribe
Desert Pain Specialists
St. George, UT
2012.12 - 2015.10
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled and confirmed patient appointments and consultations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed patient payments and scanned identification and insurance cards.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Obtained accurate medical histories from patients and documented them into the EMR system.
Family Practice Medical Assistant/Receptionist
Intermountain Healthcare
St. George, UT
2009.10 - 2012.02
- Collected samples from patients for laboratory testing purposes.
- Administered injections, medications and treatments as directed by the physician.
- Contacted medical facilities to schedule patients for admission.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted back office patient processes to reduce office wait times.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Orthopedic Medical Receptionist
Intermountain Healthcare
St. George, UT
2006.08 - 2009.10
- Scheduled appointments for patients via phone and in person.
- Maintained accurate records of patient care activities using electronic health record systems.
- Maintained accurate documentation of patient care services in the electronic health record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed basic clerical duties such as answering emails, faxing documents.
Education
High School Diploma -
Pine View High School
St. George, UT2005-05
Skills
- Medical office administration
- Patient relations
- Medical terminology
- Patient scheduling
- Patient registration
- EMR / EHR
- HIPAA compliance
- Patient reception management
- Medical charting
- Referral verification
- Medical transcription
- Medical records management
- Insurance verifications
Timeline
Medical Front Office Receptionist/Clinical Assistant
Certified Advanced Plastic Surgery
2023.07 - Current
Preschool Teacher's Assistant
Washington City Community Center
2021.08 - 2022.05
Prior Authorization Specialist
Southwest Spine And Pain Center
2019.10 - 2020.09
Medical Receptionist/Medical Scribe
Desert Pain Specialists
2012.12 - 2015.10
Family Practice Medical Assistant/Receptionist
Intermountain Healthcare
2009.10 - 2012.02
Orthopedic Medical Receptionist
Intermountain Healthcare
2006.08 - 2009.10
High School Diploma -
Pine View High School