MARLETTE CORONADO
San Diego,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical front desk experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Strengths include multitasking abilities, thorough knowledge of medical terminology, and adeptness in various healthcare software. Impact made through streamlining administrative procedures for increased efficiency and improved patient experience.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Medical Front Office Receptionist
UCSD Health
La Jolla, CA
10.2019 - Current
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Informed patients of financial responsibilities prior to rendering services.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Followed infection control procedures to protect patients and staff in waiting area.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Maintained a clean reception area by restocking supplies and cleaning furniture surfaces.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Scheduled appointments, managed patient records and updated medical histories.
- Greeted patients, verified insurance information and collected copays.
Education
DIPLOMA - Phlebotomy
PHLEBOTOMY SPECIALIST
National City, CA08-2021
CERTIFICATE DIPLOMA - Medical Assisting
UEI COLLEGE
Chula Vista, CA07-2011
Skills
- Check-in coordination
- Patient-focused care
- Phlebotomy
- Medical Terminology
- Medical Billing
- Payment Collection
- Intake control
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Medical office administration
- Vital signs monitoring
- Appointment Setting
- Stocking supplies
- Clinical and administrative support
- Insurance Verification
- Medical records confidentiality
- Electronic Medical Records
- Fluent in Spanish
Timeline
Medical Assistant/Medical Front Office Receptionist
UCSD Health
10.2019 - Current
DIPLOMA - Phlebotomy
PHLEBOTOMY SPECIALIST
CERTIFICATE DIPLOMA - Medical Assisting
UEI COLLEGE
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