Shelby Reicks

Back Office

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Cleaned and maintained medical equipment following procedures and standards.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Provided assistance to medical staff in performing minor surgical procedures.
• Assisted back office patient processes to reduce office wait times.
• Collected samples from patients for laboratory testing purposes.

Front office

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
• Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Responded promptly to customer inquiries regarding their benefits and eligibility status.
• Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
• Checked patient insurance and collected pre-authorizations from insurance companies for procedures.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

• Leveraged medication expertise to accurately enter medications and supplies into computer system.
• Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
• Observed patients for adverse reactions to medications or treatments.
• Monitored medications for patients with various conditions and kept watchful eye for side effects.
• Liaised with nursing staff to prepare and administer prescribed medications to patients.
• Ordered drug supplies from pharmacy as needed for patient care needs.
• Monitored vital signs during medication administration to quickly identify complications.

• Provided administrative support such as filing documents, photocopying and scanning materials.
• Scheduled and confirmed appointments for clients and staff.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Resolved any customer complaints or issues in a timely fashion following established protocols.