Shanika Moss
Miami,FL
Summary
Accomplished Medical Receptionist with expertise in patient scheduling and medical billing at Florida Medical Center. Delivering compassionate customer service, streamlining front desk operations, and fostering positive patient experiences. Skilled in Microsoft Office to enhance patient satisfaction, experienced with patient scheduling, check-ins, and administrative duties. Utilizing effective communication and problem-solving skills to ensure office efficiency. Knowledge of medical office procedures ensures seamless operation and a positive environment for patients and staff.
Overview
5
5
years of professional experience
Work History
Medical Front Office Receptionist
Conviva
Miami, FL
12.2019 - 11.2024
- Help patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintain current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Receptionist
Harbor Beach Nursing And Rehab Center
01.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Medical Assistant
Florida Career College
Miami, FL06-2018
Skills
- Front desk operations
- Microsoft office
- Medical office administration
- Telephone etiquette
- Patient registration
- Patient scheduling
- Medical billing
- Appointment scheduling
- Electronic medical records
- Insurance verification
- Appointment management
- HIPAA compliance
- Office administration
- Payment collection
Languages
Haitian Creole
English
References
Marie Simon
Job Title: Harbor Beach Coordinator
Email: mariesimon@harborbeachrehab.com
Phone: 2496310629
Shanay Johnson
Job Title : Client Care Specialist
Email: shanayj@gmail.com
Phone: 7865063277
Timeline
Receptionist
Harbor Beach Nursing And Rehab Center
01.2022 - 04.2024
Medical Front Office Receptionist
Conviva
12.2019 - 11.2024
Medical Assistant
Florida Career College