Elginia M. Castro
Austin,Tx
Summary
Detail-oriented and focused on accuracy and efficiency. Offering opportunities for growth and professional development. Reliable team member with 20 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
Craft Body Scan
Austin, TX
12.2025 - Current
- Managed patient scheduling using electronic health record systems to optimize office workflow.
- Coordinated patient check-in and check-out processes, ensuring a seamless experience for all visitors.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Responded effectively to patient inquiries, providing information on services and appointment details.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
Office Assistant
All In The Family Moving
Round Rock, Tx
07.2017 - 12.2025
- Inbound and outbound calling, filing and data entry, give estimates for in state and out of state moves, dispatched daily moves to drivers
- Assisted in scheduling appointments, streamlining calendar management for team members.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Utilized office management software to record and track customer information.
Press Operator
Toyoda Gosei Co. Ltd.
San Antonio, Tx
03.2010 - 06.2017
- Inspected finished products for quality and adherence to customer specifications
Lead Customer Service Representative
ILD Corp.
San Antonio, Tx
01.2007 - 02.2010
- Supervised a group of 6, Vacation and Call in schedules, Handled escalated calls from clients and customers, assist with quality related issues, processing electronic and paper checks, coaching customer service agents and Manage staffing
- Led team in resolving customer inquiries efficiently, enhancing overall satisfaction.
- Oversaw daily operations, ensuring adherence to company policies and procedures for optimal efficiency.
- Developed and implemented training programs for new representatives to ensure consistent service quality.
Researcher
Sears Teleserve
Round Rock, TX
06.1999 - 07.2007
- Handled escalated calls regarding washer and dryer parts, researched washer and dryer parts for outside technicians
Certified Pharmacy Technician
Eckerd Corporation
Austin, TX
02.1999 - 07.2007
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Prepared and submitted claims to insurance companies for payment
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Received, reviewed, dispensed and labeled over [Number] prescriptions daily with expert accuracy
Education
Some College (No Degree) - Pharmacy Technology
University of Texas At Austin
Austin, TXSome College (No Degree) - Basics
St. Philip's College
San Antonio, TXHigh School Diploma - undefined
Floresville High School
Floresville, TXSkills
- Problem-solving skills
- Insurance verification
- Stocking shelves
- Verifying Proper labeling procedures
- Cash register operation
- Customer assistance
- Team building
- Quality assurance authority
- Inbound and outbound calling
- High-energy attitude
- Retail sales customer service
- Patient scheduling
- Patient registration
- Reminder calls
- Front desk operations
- Appointment setting
- Typing and filing
- Microsoft office
- Office administration
- Appointment scheduling
- Telephone etiquette
- Patient callbacks
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
Certification
Certified Pharmacy Technician (CPhT)
Languages
Spanish
Full Professional
Timeline
Medical Front Office Receptionist
Craft Body Scan
12.2025 - Current
Office Assistant
All In The Family Moving
07.2017 - 12.2025
Press Operator
Toyoda Gosei Co. Ltd.
03.2010 - 06.2017
Lead Customer Service Representative
ILD Corp.
01.2007 - 02.2010
Researcher
Sears Teleserve
06.1999 - 07.2007
Certified Pharmacy Technician
Eckerd Corporation
02.1999 - 07.2007
Some College (No Degree) - Basics
St. Philip's College
High School Diploma - undefined
Floresville High School
Some College (No Degree) - Pharmacy Technology
University of Texas At Austin