Deanna Misasi

• Managed master calendar and successfully scheduled appointments and procedures for 18 doctors, nurse practitioners, and ultrasound technicians based on optimal patient loads and clinician availability
• Organized paperwork such as charts and reports for office and patient needs
• Carried out front office duties utilizing data entry skills in framework of medical database
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• 8 years of e-clinical works software

Greeted patients and visitors, responded to questions/concerns and directed customers/patients to appropriate location.

• Quickly and accurately entered data to ensure goals were met
• Provided on-going communication with clinical staff regarding patient status.
  
• Collected and entered necessary demographic, clinical , billing and processed insurance verification from patients or responsible parties.
  
• Explained processes and all necessary forms to patients prior to obtaining signatures and ensure all documents are accurately signed and witnessed
• Determined pricing and accept required payments, co pays and deductibles
• Escalated unresolved issues to appropriate level
• Experienced with Cerner, Meditech, and Clinical Works software

• Described product to customers and accurately explained proper care for hair, skin and over all health
• Successfully acquired new customers per month
• Provided an elevated customer experience to generate a loyal clientèle
• Ensured superior customer care by addressing concerns, demonstrating empathy and resolving problems on the spot
• Consulted with clients to assess hair, skin, and style preferences before service recommendations.
• Cut, colored, and styled hair using professional techniques aligned with client requests.
• Maintained sanitation standards for tools, stations, and reusable equipment.

• Scheduled weekly inventory pickups and deliveries with vendors
• Maintained cleanliness and presentation of stock room and production floor
• Directed calls to appropriate individuals and departments
• Helped drive sales goals and achieve monthly quotas
• Dedicated to continuously improving sales abilities and product knowledge
• Participated in physical inventory weekly

• Performed data entry with high efficiency and error free
• Answered an average of 60+ calls per day addressing customer inquiries, solving problems and providing new product information
• Dedicated to continuously improving sales abilities and product knowledge
• Exceeded service and quality standards every review period

• Earned management trust by serving as key holder, responsibly opening and closing store and handling monetary transactions
• Described product to customers and accurately explained details and care of merchandise.
• Communicated with vendors regarding back order availability, future inventory and special orders
• Provided an elevated customer experience to generate a loyal clientèle
• Recommended, selected and located out-of-stock product based on customer requests
• Scheduled weekly inventory pickups and deliveries with vendors
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Maintained cleanliness and organization across workstations, reception, and product displays.
• Handled a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Member of the Professional Beauty Association