Susan Allman
Wesley Chapel,FL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
23
23
years of professional experience
Work History
Medical Front Office Receptionist
Florida medical clinic Orlando health
Tampa , FL
2024.10 - Current
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Scanned documents into the practice's EMR system as needed.
- Trained new staff members on front desk operations and processes.
- Provided excellent customer service through courteous interactions with patients and families.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided patients with accurate information regarding hospital policies and procedures.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Verified patient demographic information at time of check-in and check-out.
- Followed HIPAA guidelines when handling confidential patient information.
- Greeted patients and visitors in a friendly and professional manner.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
- Reconciled daily payments received against charges billed on each account.
- Prepared charts for new patients prior to their appointment.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Performed data entry accurately into the practice's EMR system as needed.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Informed providers of any changes in patient status or medical history updates during visits.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Coordinated referrals between primary care providers and specialists.
- Processed payments for services rendered using cash register or point-of-sale system.
- Set up appointments for physician visits and procedures using calendar software.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Receptionist
Mind body spirit care
Tampa, FL
2023.06 - 2024.08
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered phones promptly and directed calls appropriately.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Processed referrals for specialist care when requested by physicians or patients.
Receptionist
Drayer Physical Therapy
Harrisonburg, Virginia
2021.06 - 2023.10
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Prepared welcome packages for new hires.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Sorted incoming mail and directed to correct personnel each day.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Office Manager
Home Health Services
Baltimore, Maryland
2002.08 - 2016.08
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in recruiting, onboarding and training new employees.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA2002-06
Skills
- Travel Coordination
- Technical Support
- Bookkeeping
- Project Coordination
- Administrative Support
- Scheduling
- Clerical Support
- Office Management
- File Management
- Mail distribution
- Greeting and Seating Clients
- Office equipment operations
- Microsoft Office Specialist Certified
- PC proficient
- Correspondence Management
- Organization skills
- Meeting Preparation
- Multi-line telephone skills
- Mail handling
- Multi-Line Telephone Systems
- Multitasking and prioritization
Timeline
Medical Front Office Receptionist
Florida medical clinic Orlando health
2024.10 - Current
Medical Receptionist
Mind body spirit care
2023.06 - 2024.08
Receptionist
Drayer Physical Therapy
2021.06 - 2023.10
Office Manager
Home Health Services
2002.08 - 2016.08
High School Diploma -
Harrisonburg High School