Summary
Overview
Work History
Education
Skills
Timeline
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Sindi Novaku

Northville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Medical Front Office Receptionist

Plymouth Urgent Care
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Social Media Manager

Self-employeed
12.2019 - 04.2024
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

Costumer Service Representative

Macy's
03.2020 - 10.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Bayside High School
Bayside, NY

Skills

  • Communication & Active Listening
  • Patience & Empathy
  • Problem-solving
  • Time Management
  • Positivity & Adaptability
  • Team Work & Interpersonal skills
  • Microsoft Office Suite
  • Google Workspace
  • Adobe Creative Cloud
  • Social Media Analytics
  • Digital Marketing
  • Technical Troubleshooting

Timeline

Costumer Service Representative

Macy's
03.2020 - 10.2021

Social Media Manager

Self-employeed
12.2019 - 04.2024

Medical Front Office Receptionist

Plymouth Urgent Care

High School Diploma -

Bayside High School

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Sindi Novaku