Aimée Pfeifer
Hanahan,SC
Summary
Experienced and dedicated University Registrar with 21 years successfully thriving to ensure accuracy of records
management and smooth administrative procedures while preserving the mission and the integrity of the
institution. Collaborated and developed goals to align with the future of the university and positively supported
the advancement of the university's strategic plan. Committed to providing exceptional levels of customer service
to students, faculty, staff and campus constituents with a positive and encouraging attitude. Offering a wealth of
experience in research and best practices, resolving discrepancies and managing institutional administration.
Trusted leader and mentor who improved process efficiencies and customer service levels by implementing
comprehensive training and management practices. Coordinated and executed projects effectively through strong
communication, organizational, and relationship management skills. Embraced new challenges and demonstrated
continuous improvement principles in work and professional development areas. Experienced with managing
complex student records and registration processes. Utilizes strong organizational and database management
skills to ensure accuracy and compliance. Track record of effective communication and collaborative teamwork to
meet institutional goals. A dedicated academic professional with expertise in overseeing student registration and
academic record management. Proficient in handling confidential information and ensuring compliance with
institutional policies. Known for strong collaborative skills and delivering consistent, high-quality results.
Overview
22
22
years of professional experience
Work History
University Registrar
College of Charleston
Charleston, South Carolina
06.2022 - Current
- Established comprehensive policies for the management of academic records, ensuring compliance with regulatory requirements.
- Oversaw student enrollment processes, maintaining accuracy and compliance with institutional policies.
- Led efforts to plan, organize, and manage all activities related to student and academic services, including maintaining the official university student records.
- Ensured integrity, accuracy, and security of academic records for current and former students; facilitated student registration and enrollment; assisted and led block scheduling process for new student orientation; developed secure student data files and established responsible use policies.
- Analyzed existing registration processes and implemented improvements to facilitate seamless student enrollment.
- Facilitated interdepartmental projects to enhance data precision in student information systems, improving overall data reliability.
- Delivered detailed instruction on recent regulatory changes, enhancing staff understanding of student registration protocols.
- Supervised and managed all administrative and operational functions.
- Maintains up-to-date course schedules, catalogs, and final examination schedules; manages efficient use of classrooms; and supervises and maintains Banner and degree audit systems.
- Oversees the process of transfer articulations, reverse transfer initiatives, and domestic and international articulation agreements.
- Counseled and advised students, faculty, and staff on academic matters; interpreted and enforced university policies and FERPA regulations to maintain compliance.
- Manages the Office of the University Registrar's operational and personnel budgets.
- Developed the academic calendar for the university, outlining key dates and deadlines.
University Registrar
West Virginia University
Morgantown, West Virginia
08.2016 - 06.2022
- Provided leadership to plan, organize, and manage all activities related to student and academic services, including serving as the official authorized keeper of the university's student records.
- Maintained integrity, accuracy, and security of academic records for current and former students.
- Supervised and managed all administrative and operational functions of the Office of the University Registrar, including NCAA Certification and Scheduling.
- Supervised and maintained Banner and degree audit systems.
- Oversaw operational and personnel budgets for the Office of the University Registrar, ensuring effective resource allocation.
- Advised students, faculty, and staff on academic matters, ensuring compliance with university policies and FERPA regulations.
- Oversaw the process of transfer articulations, reverse transfer initiatives, and domestic and international articulation agreements.
- Created the university Academic Calendar.
- Developed and implemented data management protocols for maintaining student records accuracy.
- Led initiatives to improve enrollment strategies, resulting in increased student retention rates.
Interim University Registrar
West Virginia University
Morgantown, West Virginia
08.2015 - 08.2016
Senior Associate Registrar
West Virginia University
Morgantown, West Virginia
06.2014 - 08.2015
- Directed and oversaw all aspects of student registration, including regular communication with the campus community about the registration process, including deadlines and relevant activities.
- Operated as principal deputy to the University Registrar by enhancing efficiency via improving policies, procedures, and practices for all areas of the Office of the University Registrar.
- Continued management and led staff in daily operations of the Student Services unit while overseeing two Assistant Registrars and their fulfillment of duties.
- Supervised and led a team of three graduation analysts in all certification activities.
- Planned and executed graduation events to ensure timely and accurate processes occurred.
- Coordinated activities with two Associate Registrars to ensure consistent scheduling of projects, staffing, and information dissemination.
- Managed projects for new initiatives within the office.
- Managed master calendar of activities for cross-cutting projects within the office.
- Participated in multiple committees representing the University Registrar and the Office of the University Registrar.
- Identified and recommended improved processes in business practices, collaborating with staff to implement new functionality.
- Functioned as the primary liaison with cross-divisional offices, including information technology systems.
Associate Registrar
West Virginia University
Morgantown, West Virginia
06.2010 - 06.2014
- Oversaw Student Services unit. Responsible for the maintenance of student records, ensuring accuracy, integrity, and confidentiality of information, including the imaging system.
- Supervised two Assistant Registrars in the Student Services unit.
- Managed the issuing of student transcripts and other student information.
- Supervised the coordination, evaluation, and certification of all graduation applications.
- Monitored policies and procedures relating to academic records to ensure compliance with institutional policy and any applicable laws or standards.
- Streamlined student registration processes for adding, dropping, and withdrawing courses to enhance student experience.
- Coordinated with administrators, associate/assistant deans, faculty, IT, and advisors to enhance student services related to registration and records policies.
- Resolved student service issues through thorough research and analysis of individual cases.
- Monitored grade changes, prior learning credit, credit by exam, and academic forgiveness.
- Assisted with operational and personnel functions within Registration and Records and provided high-quality customer assistance.
- Assisted in conducting new student orientation sessions to familiarize students with campus resources.
- Provided staff training and supervision, including overseeing staff scheduling and coverage of key areas such as the front service counter and phones.
- Attended meetings, conferences, and workshops to keep up to date on issues relating to registration, procedures, and student records; attended college meetings and served on college committees.
- Supported development and maintenance of Banner in collaboration with the Associate Registrar of Technology to optimize system functionality.
- Planned, organized, and directed operations and activities in the Academic Services area.
- Analyzed and developed operational policies, procedures, and systems for units within the area of responsibility.
Associate University Registrar
The University of Alabama
Tuscaloosa, Alabama
01.2008 - 06.2010
- Managed student information system (Banner) and oversaw academic record keeping, transfer credit processes, workflow/articulation, commencement activities, core curriculum, final exam schedule, and academic calendar to ensure operational efficiency.
- Led implementation of DegreeWorks as Functional Lead.
- Analyzed and developed operational policies, procedures, and systems for units within the area of responsibility.
- Planned, organized, and directed operations and activities in the Academic Services area.
- Acted as project leader for adjustments to existing and new systems and helped plan major systems developments.
- Monitored quality of service periodically and utilized insights to implement actionable improvements.
- Met with students, office representatives, officials from other university offices, the general public, as well as computer systems personnel, to solve problems and explained operational policies and procedures.
- Drafted reports and proposals in support of policies, procedures, and systems.
- Ensured documentation of new and existing policies and procedures was in place and accurate.
- Adjusted staffing configurations and ensured that job priorities and goals were set.
- Interviewed and hired subordinate staff.
- Ensured that appropriate training and orientation were in place.
- Developed budget recommendations for projects and operations, ensuring adherence to approved allocations and alignment with institutional financial goals.
- Represented the office and the University at meetings of state and professional associations.
- Assured services were evaluated, and costs were benchmarked.
University Registrar
Capital University
Columbus, Ohio
01.2007 - 01.2008
- Managed student information system (Banner), academic record keeping, transfer credit, workflow/articulation, commencement activities, core curriculum, final exam schedule, and academic calendar.
- Led functional team during DegreeWorks implementation, ensuring effective communication and collaboration.
- Monitored service quality to identify trends and implemented changes for enhanced student support.
- Acted as project leader for adjustments to existing and new systems and helped plan major systems developments.
- Met with students, office representatives, officials from other university offices, the general public, as well as computer systems personnel, to solve problems and explain operational policies and procedures.
- Drafted reports and proposals in support of policies, procedures, and systems.
- Documented new and existing policies and procedures to maintain accuracy.
- Represented the office and the University at meetings of state and professional associations.
- Interviewed and hired subordinate staff.
- Provided appropriate training and orientation for new staff.
- Developed budget recommendations for projects or operations and adhered to approved allocations.
- Assessed service quality and analyzed costs to identify actionable areas for operational improvement.
Interim University Registrar
Capital University
Columbus, Ohio
01.2006 - 01.2007
- Provided leadership, supervision, and coordination of all aspects of the Registrar's Office.
- Oversaw processing, accuracy, and security of academic records, including issuance of all academic record transcripts, both official and unofficial.
- Coordinated classroom scheduling and optimized classroom utilization to enhance academic delivery.
- Certified academic eligibility of student athletes per OAC guidelines and processed verification requests, ensuring compliance and support for athletic programs.
- Coordinated and supervised the graduation process, commencement, and the printing of diplomas.
- Executed the university bulletin and yearly academic calendar, streamlining communication of academic policies and schedules to stakeholders.
- Operated and revised student information system (Datatel).
- Maintained and updated Datatel Degree Audit system.
- Handled enrollment and statistical reports from internal constituents and external agencies, including IPEDS and NSC.
- Directed all operations, including personnel supervision, evaluations, assessment, supplies and equipment attainment, and budgetary monitoring.
- Served on various committees, including Academic Affairs, Program Prioritization Committee, Director's Council, and Retention Committee.
Assistant University Registrar
Capital University
Columbus, Ohio
01.2004 - 01.2006
- Coordinated transfer evaluation process; reviewed transcripts and accreditation, determined course transferability and equivalencies for general education, and posted coursework and non-course credit, including ACE, AP, and CLEP.
- Processed grades and managed transcript issuance, ensuring accuracy and compliance with institutional standards.
- Liaised between Registrar's Office and Centers for Lifelong Learning in Columbus, Cleveland, and Dayton, attending meetings and streamlining processes to enhance communication and collaboration.
- Experienced user of student information system (Datatel), providing reports, statistics, lists, and labels as requested using query language.
Education
Bachelor of Arts - Speech and Hearing Science
The Ohio State University
Columbus, Ohio01-1996
Skills
- Student Information Systems (SIS) Administration and Oversight
- Financial oversight
- Student Information Systems (SIS) Administration
and Oversight - Domestic and International Transfer
Evaluations/Articulation Agreements - Domestic and International Transfer Evaluations/Articulation Agreements
- Registration management
- Curriculum management
- Graduation certification
- Compliance auditing
- Policy development
- Data integrity assurance
- Academic calendar oversight
- Budget Planning and Financial Oversight
- Enrollment Management and Admissions
Collaboration
Affiliations
- State of South Carolina Commission on Higher Education (SCCHE)
- Commission on Higher Education Transfer Leadership (CHE)
- American Association of Collegiate Registrars and Admissions Officers (AACRAO)
- AACRAO Conference Presenter (2012)
- West Virginia Association of Collegiate Registrars and Admissions Officers (WVACRAO)
- Southern Association of Collegiate Registrars and Admissions Officers (SACRAO)
- SACRAO WISDOM Committee Member (2008 - 2010)
- SACRAO Conference Presenter (2009)
- SACRAO Conference Coordinator (2010)
- Alabama Association of Collegiate Registrars and Admissions Officers (ALACRAO)
- Summit Presenter (2010)
- North American Association of Commencement Officers (NAACO)
- Ohio Association of Collegiate Registrars and Admissions Officers (OACRAO)
- OACRAO Professional Development Committee Member (2006 - 2008)
- Assistant and Associate Deans Council - Undergraduate and Graduate
- Technology Steering Committee
- Academic Enrollment Planning Team
- Cybersecurity Council
- Scheduling Policy Committee
- Academic Advising Committee
- Transfer Task Force
- Provost Leadership Team
- Faculty Senate - General Education, Curriculum and Policy - Undergraduate and Graduate
- DegreeWorks Implementation Committee
- Student Success and Retention Committee
Campus Involvement And Services
- Assistant and Associate Deans Council - Undergraduate and Graduate
• Technology Steering Committee
• Academic Enrollment Planning Team
• Cybersecurity Council
• Scheduling Policy Committee
• Academic Advising Committee
• Transfer Task Force
• Provost Leadership Team
• Faculty Senate - General Education, Curriculum and Policy - Undergraduate and Graduate
• DegreeWorks Implementation Committee
• Student Success and Retention Committee
• Global Affairs and Study Abroad Committee
• University Policy Committee - Undergraduate, Graduate and Professional
• Strategic Transformation Committee
• New Student Orientation Committee
• Student Services Operational Committee - Information Technology Services
Timeline
University Registrar
College of Charleston
06.2022 - Current
University Registrar
West Virginia University
08.2016 - 06.2022
Interim University Registrar
West Virginia University
08.2015 - 08.2016
Senior Associate Registrar
West Virginia University
06.2014 - 08.2015
Associate Registrar
West Virginia University
06.2010 - 06.2014
Associate University Registrar
The University of Alabama
01.2008 - 06.2010
University Registrar
Capital University
01.2007 - 01.2008
Interim University Registrar
Capital University
01.2006 - 01.2007
Assistant University Registrar
Capital University
01.2004 - 01.2006
Bachelor of Arts - Speech and Hearing Science
The Ohio State University