Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aimee Catena

Corning

Summary

Dynamic Veterinary Technician with expertise in intravenous injection and veterinary office administration at Banfield The Pet Hospital. Proven ability to enhance patient care and streamline processes, while delivering exceptional customer service. Skilled in managing complex cases and training team members, ensuring high standards of care and operational efficiency.

Overview

18
18
years of professional experience

Work History

Veterinary Technician

Banfield The Pet Hospital
10.2020 - Current
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Collections Agent

Comenity Bank
04.2017 - 10.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Collections Agent

Checksmart Financial
08.2016 - 12.2017
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Maintained high volume of calls and met demands of busy and productive group.

Veterinary Technician

Banfield The Pet Hospital
10.2007 - 04.2015

Education

Associate Of Applied Science - Veterinary Technician

Bradford School
OH
06.2008

Skills

  • Veterinary office administration
  • Procedure billing
  • Account management
  • Billing procedures
  • Accounts receivable specialist
  • Skip tracing
  • Financial reporting
  • Staff development
  • Scheduling
  • Account updating
  • Complaint resolution

Timeline

Veterinary Technician

Banfield The Pet Hospital
10.2020 - Current

Collections Agent

Comenity Bank
04.2017 - 10.2020

Collections Agent

Checksmart Financial
08.2016 - 12.2017

Veterinary Technician

Banfield The Pet Hospital
10.2007 - 04.2015

Associate Of Applied Science - Veterinary Technician

Bradford School

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