Aimee Comer
Self-employed
Fort Worth
19
years of professional experience
Dedicated professional with over 10 years in customer service roles. Proven skills in communication, decision-making, and team leadership. Committed to fostering client satisfaction and operational efficiency.
Work History
Caregiver/housekeeper
9 Years 4 Months- Assisted clients with daily living tasks to promote comfort and safety.
- Provided companionship and emotional support to improve overall well-being.
- Administered medications and monitored health conditions following care plans.
- Arranged transportation for appointments to encourage client independence.
- Communicated with family members about client status and needs.
- Performed household cleaning, ran errands, managed laundry, and conducted weekly grocery shopping.
Service Writer
2 Years 2 Months- Managed customer service inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Coordinated repair orders and service requests, streamlining workflow for efficiency and productivity.
- Implemented new tracking systems for service orders, enhancing visibility and accountability across teams.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Member Service Representative
1 Year- Collaborated with team to enhance member engagement through tailored communication
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assistant Store Manager
2 Years 2 Months- Oversaw daily store operations while supporting compliance with company standards and policies.
- Assisted in training and mentoring team members to cultivate a cooperative and high-performing workplace.
- Applied visual merchandising standards to enhance product presentation and increase sales opportunities.
- Performed regular evaluations of staff performance and provided feedback to facilitate professional development.
- Operated cash registers effectively, maintaining accurate transactions and balancing drawers daily to reduce discrepancies.
- Handled opening and closing procedures and suggested improvements to boost efficiency in daily tasks.
- Conducted interviews, hired, and trained staff associates while ensuring adherence to company policies and procedures.
Regional Manager
4 Years 4 Months- Led regional operations to enhance customer experience and engagement at skatepark facilities.
- Collaborated with marketing teams to design promotional campaigns that increased foot traffic and event participation.
- Managed budgets effectively, overseeing financial performance while maintaining high standards of facility maintenance.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 4 locations.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Task delegation
Operations management
Shift scheduling
Schedule preparation
Performance evaluations
Multitasking and organization
Workflow management
Data processing
Documentation and reporting
Order fulfillment
Point-of-sale system
Administrative and office support
Timeline
Caregiver/housekeeper
Self-employed
04.2017 - CurrentRead More
Service Writer
Radwell International
01.2015 - 03.2017Read More
Member Service Representative
Nexion
01.2014 - 01.2015Read More
Assistant Store Manager
Pacsun
11.2011 - 01.2014Read More
Regional Manager
Woodward Skatepark
07.2007 - 11.2011Read More
Naaman Forest High School
High School Diploma
Read More