Aimee Cooper
Carmichael,CA
Summary
Dynamic manager with a proven track record at Cricket Country Kitchen, excelling in team leadership and customer service. Enhanced operational efficiency through strategic training programs and streamlined inventory management, achieving significant cost savings. Skilled in performance management and staff development, fostering a motivated workforce dedicated to exceptional guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Cricket Country Kitchen
Sacramento, CA
09.2025 - Current
- Led team in daily operations, ensuring smooth workflow and high-quality service.
- Developed training programs for new staff to enhance operational efficiency and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented cost-saving measures that improved overall profitability without sacrificing quality.
- Oversaw scheduling and staffing to ensure adequate coverage during peak business hours.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Waitress
Cricket Country Kitchen
Sacramento, CA
03.2023 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Processed orders accurately, managing multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Trained new team members on menu offerings and service protocols to maintain consistency.
- Monitored dining area cleanliness and organization, enhancing overall guest experience.
Education
GED -
Walnutwood High
Rancho Cordova, CA03-2013
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Strategic planning
Cross-functional teamwork
Shift scheduling
Sales management
Workforce management
Performance evaluations
Performance management
Staff development
Customer relationship management (CRM)
Certification
ServeSafe certificate
Manager certificate
Timeline
Manager
Cricket Country Kitchen
09.2025 - Current
Waitress
Cricket Country Kitchen
03.2023 - Current
GED -
Walnutwood High