Aimee Cruz
807 E 15th ,TX
Summary
Skilled in financial transactions and payment processing, I consistently enhanced customer satisfaction through attentive service and effective problem-solving, ensuring a seamless experience for all members.Delivered Exceptional customer service by assisting members with account management, loan applications, and financial inquiries, contributing to high customer satisfaction scores.Consistently Met or exceeded monthly performance goals for accounts openings, loan referrals, and cross-selling financial products.
Overview
10
10
years of professional experience
Work History
Member Service Representative
First Basin Credit Union
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Server/bartender
4110
4110 Faudree Odessa Tx
01.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/ Bartender
Sinaloense
Odessa, TX
05.2020 - 07.2020
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/ Bartender
Hooters
Odessa Tx
01.2016 - 05.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
Permian High School
Odessa Tx Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Issue resolution
- Sales strategy
- Product sales
- Banking
- Payment processing
- Document processing
Timeline
Member Service Representative
First Basin Credit Union
04.2023 - Current
Server/bartender
4110
01.2021 - 03.2023
Server/ Bartender
Sinaloense
05.2020 - 07.2020
Server/ Bartender
Hooters
01.2016 - 05.2020
GED -
Permian High School