Aimee M. Durham
Denver,CO
Summary
Reliable and experienced flight attendant with a calm and warming personality seeking a position with Southwest Airlines to utilize my diverse customer service skills with the ability to calm passengers during delays and turbulence, or emergency and medical situations if needed.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Frontier Airlines
08.2016 - Current
- Efficiently attended to passenger's needs ensuring comfort and safety while following FAA regulations and company policies
- Effectively communicated instructions to flight crew and passengers when needed in the events of a medical emergency and other situations that arose.
- Capable of working under pressure in stressful conditions
- Ability to be flexible in unforeseen circumstances such as delays and extended duty hours
- Assisted passengers in finding seats and bag accommodations, connection concerns, or any other inquiries that may have occurred during flight
Server
Scotty’s Brewhouse
11.2014 - 08.2016
Catering Team Associate
Scotty’s Brewhouse
11.2014 - 03.2015
- Prospected businesses for various catering opportunities
- Built successful relationships with marketing directors and office managers
- Discussed why Scotty’s Brewhouse should be a first choice for catering
- Presented food set-up professionally and expressed gratitude for their business
Sales Associate-Key Holder Manager
Mainstream Boutique
09.2014 - 03.2015
- Sold upscale product to customers while building relationships with customers
- Gained product knowledge about incoming inventory
- Assisted in ordering new inventory for the store
- Discussed damages and orders with several vendors
Account Executive
WFFT-FOX Local
07.2013 - 09.2014
- Prospected businesses for new clients
- Met with clients and large agencies to discuss their advertising needs while building a strong relationship and rapport with them
- Presented packages and proposals based on a Client Needs Analysis to gain new business for WFFT-FOX Local
- Monitored the effectiveness of campaigns
Education
Bachelor of Arts - Communications, Public Relations, Psychology
Purdue University
Fort Wayne, IN12.2012
Skills
- Customer Service in Food Industry
- Customer Service in Retail
- Customer Service in Aviation Industry
- Multi-tasking
- Conflict Management
- Time Management
- Teamwork
- Suggestive Selling
- Communication
- Customer Loyalty
Volunteer Experience
- Erin’s House for Grieving Children, 06/12, 10/15, Fort Wayne, IN
- The Mustard Seed Furniture Bank, 03/11, Fort Wayne, IN
- Junior Achievement, 09/09, 11/09, Fort Wayne, IN
Timeline
Flight Attendant
Frontier Airlines
08.2016 - Current
Server
Scotty’s Brewhouse
11.2014 - 08.2016
Catering Team Associate
Scotty’s Brewhouse
11.2014 - 03.2015
Sales Associate-Key Holder Manager
Mainstream Boutique
09.2014 - 03.2015
Account Executive
WFFT-FOX Local
07.2013 - 09.2014
Bachelor of Arts - Communications, Public Relations, Psychology
Purdue University