Outgoing, motivated, and enthusiastic team player that is eager to contribute dynamic customer service, hospitality, and team building. Provides a fun, safe and inviting atmosphere to the guests and patrons for the purpose of the succession of the business and customer relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier Airlines
07.2023 - Current
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Bartender
Too Chez
03.2021 - 05.2023
Fill in as Assistant Manager; responsible for reservations and all staff members to ensure efficiency
Create a weekly cocktail that compliments the theme of the Caribbean in a fine dining form
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
The Vanguard, Home Restaurant, Tocqueville, Cheers Bar, Various Locations (NJ, CA, NY, MA)
06.2012 - 03.2021
Vast knowledge of Tiki and classic cocktails, while maintaining the mixologist art form
Assisted co-workers in the dining room to ensure the customers are serviced and satisfied
Fully stocked and prepared garnishes, special cocktail blends and fresh juices for the bar
Maintained a positive attitude and relationship with staff by assisting in any of their needs
Assisted the Captains and Master Sommelier on the main dining room floor to adhere to service for the customer, providing proper pouring of wine and/or champagne
Set up the rooms for banquets, weddings and private events in the Hampshire House.
Ramp Agent
Frontier Airlines
06.2010 - 06.2012
Teamed with other Ground Operations (GO) crewmembers to prepare the aircraft for departure by loading cargo and luggage as well as stocking provisions
Responsible for the safety guidance of the aircraft movement upon arrival and departure
Maintained a positive attitude and efficiently executed tasks to ensure on time departure.
Inflight Crew
JetBlue Airways
05.2006 - 06.2010
Assisted passengers with their needs when a challenge or situation occurred; problem solved
Provided outstanding, award-winning Inflight service with our sense of humor and personality
Ensured and demonstrated the passenger's safety by adhering to all safety regulations during flight.
Customer Service/Ramp Agent/Operations Agent
Cape Air Airlines
06.2012 - 05.2005
Booked flights, check-in passengers and assist in any matter to ensure that the customers are satisfied
Marshalled in the arrival of new airplanes, load the passenger's luggage into the aircraft and escort the passengers into the cabin of the aircraft
Prepared the weight numbers sent by both customer service and ramp agents to create the Weight and Balance that adhered to the safety and regulations to fly
Communicated with the pilots on all flight procedures or matters.
Education
High School Diploma -
Harrison High School
Harrison, NJ
01.2001
Skills
Fluent in Spanish and English
Food Handlers and Alcohol Certified
POS Experienced
10 years' experience in excellent customer service with two airline companies
11 years' experience in the Hospitality with the bar and restaurant industry
Flight Safety
Customer Service
FAA Regulations
Certification
FAA Flight Attendant Certification
Timeline
Flight Attendant
Frontier Airlines
07.2023 - Current
Bartender
Too Chez
03.2021 - 05.2023
Bartender
The Vanguard, Home Restaurant, Tocqueville, Cheers Bar, Various Locations (NJ, CA, NY, MA)