Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Walter Santamaria

Harrison,NJ

Summary

Outgoing, motivated, and enthusiastic team player that is eager to contribute dynamic customer service, hospitality, and team building. Provides a fun, safe and inviting atmosphere to the guests and patrons for the purpose of the succession of the business and customer relations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Flight Attendant

Frontier Airlines
07.2023 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Bartender

Too Chez
03.2021 - 05.2023
  • Fill in as Assistant Manager; responsible for reservations and all staff members to ensure efficiency
  • Create a weekly cocktail that compliments the theme of the Caribbean in a fine dining form
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender

The Vanguard, Home Restaurant, Tocqueville, Cheers Bar, Various Locations (NJ, CA, NY, MA)
06.2012 - 03.2021
  • Vast knowledge of Tiki and classic cocktails, while maintaining the mixologist art form
  • Assisted co-workers in the dining room to ensure the customers are serviced and satisfied
  • Fully stocked and prepared garnishes, special cocktail blends and fresh juices for the bar
  • Maintained a positive attitude and relationship with staff by assisting in any of their needs
  • Assisted the Captains and Master Sommelier on the main dining room floor to adhere to service for the customer, providing proper pouring of wine and/or champagne
  • Set up the rooms for banquets, weddings and private events in the Hampshire House.

Ramp Agent

Frontier Airlines
06.2010 - 06.2012
  • Teamed with other Ground Operations (GO) crewmembers to prepare the aircraft for departure by loading cargo and luggage as well as stocking provisions
  • Responsible for the safety guidance of the aircraft movement upon arrival and departure
  • Maintained a positive attitude and efficiently executed tasks to ensure on time departure.

Inflight Crew

JetBlue Airways
05.2006 - 06.2010
  • Assisted passengers with their needs when a challenge or situation occurred; problem solved
  • Provided outstanding, award-winning Inflight service with our sense of humor and personality
  • Ensured and demonstrated the passenger's safety by adhering to all safety regulations during flight.

Customer Service/Ramp Agent/Operations Agent

Cape Air Airlines
06.2012 - 05.2005
  • Booked flights, check-in passengers and assist in any matter to ensure that the customers are satisfied
  • Marshalled in the arrival of new airplanes, load the passenger's luggage into the aircraft and escort the passengers into the cabin of the aircraft
  • Prepared the weight numbers sent by both customer service and ramp agents to create the Weight and Balance that adhered to the safety and regulations to fly
  • Communicated with the pilots on all flight procedures or matters.

Education

High School Diploma -

Harrison High School
Harrison, NJ
01.2001

Skills

  • Fluent in Spanish and English
  • Food Handlers and Alcohol Certified
  • POS Experienced
  • 10 years' experience in excellent customer service with two airline companies
  • 11 years' experience in the Hospitality with the bar and restaurant industry
  • Flight Safety
  • Customer Service
  • FAA Regulations

Certification

FAA Flight Attendant Certification

Timeline

Flight Attendant

Frontier Airlines
07.2023 - Current

Bartender

Too Chez
03.2021 - 05.2023

Bartender

The Vanguard, Home Restaurant, Tocqueville, Cheers Bar, Various Locations (NJ, CA, NY, MA)
06.2012 - 03.2021

Customer Service/Ramp Agent/Operations Agent

Cape Air Airlines
06.2012 - 05.2005

Ramp Agent

Frontier Airlines
06.2010 - 06.2012

Inflight Crew

JetBlue Airways
05.2006 - 06.2010

High School Diploma -

Harrison High School
Walter Santamaria