Jenmary Day
Summary
Experience in communications, family counseling, customer service, experience working with client with stress.
Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Silver Airways
07.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Kundalini Yoga Teacher/ freelancer
Kundalini Yoga Teacher
04.2018 - Current
- Certified Kundalini Yoga teacher helping client with stress
- And anxiety problems
Case Manager/Housing Specialist
ACACIA NETWORK HOUSING
07.2010 - 04.2018
- Customer services to homeless families
- Part of my duties was coordinating the children's recreation area and planning specials events
- In charge of organizing and coordination events for clients, obtaining donation and working directly with sponsors
- Ability to motivate others towards achieving goals
- Shelter responsibilities: Provide holistic and comprehensive case management services to all clients including: intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development
- Customer services to homeless families
Assistant Producer/ Development
HISPANIC INFORMATION TELECOMMUNICATION NETWORK/HITN
10.2007 - 06.2010
- Handled field production, writing and web research
- Printed scripts and graphics for show
- Organized show graphics, statistics, and data used during the show for future use and reference
- Host/Show Encuentros Estelares covering voice over if it was need it
- Coordinated administrative duties of office, including answering phones, arranging travel for guests and ordering supplies
- Maintained referrals and outreach in the community
Education
Holistic Medicine - Heath And Well-being
Secretary of State of Morelos
Cuernavaca, Mexico 05-2021
Kundalini Yoga - Yoga Teacher
Kundalini Yoga East
New York, NY08-2014
Degree - International Business Management
BERKELEY COLLEGE
Berkeley College NY 04-1997
Skills
- Fluent in English
- Fluent in Spanish
- Excellent verbal skills
- Strong attention to detail
- Problem-solving
- Able to work independently
- Professional appearance
- Professional attitude
- Customer service
- Team collaboration
- Reliability and punctuality
- Safety procedures
- Emergency procedures
- Passenger assistance
- Problem-solving
- Flight safety
- Teamwork and collaboration
- Decision-making
- Passenger service
- Adult AED and CPR
Languages
Spanish & English
Full Professional
Timeline
Flight Attendant
Silver Airways
07.2022 - Current
Kundalini Yoga Teacher/ freelancer
Kundalini Yoga Teacher
04.2018 - Current
Case Manager/Housing Specialist
ACACIA NETWORK HOUSING
07.2010 - 04.2018
Assistant Producer/ Development
HISPANIC INFORMATION TELECOMMUNICATION NETWORK/HITN
10.2007 - 06.2010
Holistic Medicine - Heath And Well-being
Secretary of State of Morelos
Kundalini Yoga - Yoga Teacher
Kundalini Yoga East
Degree - International Business Management
BERKELEY COLLEGE
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