Summary
Overview
Work History
Education
Skills
Timeline
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Charles Haynes Jr

Fort Worth,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service, team leadership, and administrative support. Proven track record of enhancing operational efficiency, and delivering exceptional service in high-pressure environments. Exceptional communicator with a strong ability to develop relationships and foster collaboration across teams. Seeking an executive role to leverage skills in strategic planning, team development, and operational excellence.

Overview

12
12
years of professional experience

Work History

Flight Attendant

American Airlines
Dallas , TX
05.2022 - Current
  • Delivered exceptional customer service while ensuring safety and compliance with FAA regulations across diverse flight operations.
  • Led in-flight teams in emergency response drills, improving response time and preparedness by 20%.
  • Fostered strong customer relationships, contributing to a 25% increase in passenger satisfaction ratings.

TOMS Team Lead, Customer Service

PFSweb
Dallas, TX
09.2019 - 06.2022
  • Spearheaded initiatives to enhance operational performance, increasing team productivity by 15%.
  • Developed and implemented training programs for associates, leading to a 10% improvement in retention rates, and higher job satisfaction.
  • Analyzed performance metrics to identify trends, driving a 12% improvement in service delivery.

Customer Service Representative

Xerox
Arlington, TX
07.2013 - 02.2019
  • Boosted customer satisfaction by resolving high-stress situations through effective problem-solving, and empathy.
  • Managed membership contracts and renewals, increasing client retention rates by 18%.
  • Conducted performance reviews and trained new team members, fostering a more collaborative and effective work environment.

Education

Associate of Arts - General Studies

Navarro College
Corsicana, TX
05-2013

Skills

  • Technical Proficiency: CRM Systems, Microsoft Office Suite (Excel, Word, Outlook), Scheduling Tools
  • Data Entry and Analysis
  • Organizational and Time Management
  • Corporate communications
  • Problem Solving and Critical Thinking
  • Customer Service and Relationship Building
  • Attention to detail
  • Fluent in English

Timeline

Flight Attendant

American Airlines
05.2022 - Current

TOMS Team Lead, Customer Service

PFSweb
09.2019 - 06.2022

Customer Service Representative

Xerox
07.2013 - 02.2019

Associate of Arts - General Studies

Navarro College

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Charles Haynes Jr