Aimee De Los Santos
Pembroke Pines,FL
Summary
Knowledgeable and dedicated health care professional with experience in the health care industry. Motivated to maintain patient satisfaction and contribute to company success, while seamlessly handling patient check in, insurance verification and financial transactions. Experience in training onboarding employees and managing day to day operations in order to contribute to the success of the medical administrative team.
Overview
5
5
years of professional experience
Work History
Patient Financial Service Representive III
Joe DiMaggio Children Hospital
Pembroke Pines, FL
03.2022 - Current
- Communicated to patients hospital rights, HIPAA policies and necessary signed agreements while registering them in a timely and efficient manner.
- Obtained referral, scripts and signed plan of cares while verifying insurance coverage and obtaining authorization.
- Communicate with clinical and administrative team to exchange critical information
- Scheduled patients for the entire duration of their care plan.
- Assist with collecting copays, admissions and transfers of care.
- Maintained up-to-date knowledge of medical terminology, coding, reimbursement policies, procedures, and regulations.
- Assisted with the new placement of a Patient Check-in Kiosk while assisting NICU insurance workflow to identify newborn coverage.
- Interviewed new hires for various opening positions in our rehabilitation center and emergency department.
Senior Internship at Talent Acquisition Center
Memorial Regional Hospitial
Hollywood, FL
01.2023 - 04.2023
- Shadowed the HR Shared Specialist and onboarding team.
- Assisted in taking new hire badge photos
- Obtained I-9 documents in order to confirm employee identity.
- Checked in employees for their employee health appointment
- Created and recycled folders to hold employee onboarding documentation
- Assisted employees in the lobby in calling IT to obtain user and password to complete onboarding documentation forms.
- Stocked up on necessary supplies while also labeling employee benefit guides.
- Maintained accurate records of all activities performed throughout internship period.
Guest advocate
Target
Cooper City, FL
06.2019 - 01.2022
- Promptly responded to inquiries and request from prospective guest
- Consistently met service team sales targets and increased sales by developing strong knowledge of company's products.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
MBA - Health Service Administration (Current)
Barry University
Miami, FLBachelors of Health Service Administration -
Florida International University
Etiquette Coordinator -
Florida International University, Delta Phi Epsilon
Associate of Arts - Business Specialist -
Broward College
Pembroke Pines, FLSkills
- Competent with Adobe, Word, PowerPoint and Excel
- Fluent in Spanish, able to read, write and converse
- Insurance Verification
- ICD-10 Codes
- Training and Teaching
- Leadership
References
References available upon request
Timeline
Senior Internship at Talent Acquisition Center
Memorial Regional Hospitial
01.2023 - 04.2023
Patient Financial Service Representive III
Joe DiMaggio Children Hospital
03.2022 - Current
Guest advocate
Target
06.2019 - 01.2022
MBA - Health Service Administration (Current)
Barry University
Bachelors of Health Service Administration -
Florida International University
Etiquette Coordinator -
Florida International University, Delta Phi Epsilon
Associate of Arts - Business Specialist -
Broward College
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