Mea Chapple
Vallejo,CA
Summary
Highly competent, versatile, and ambitious professional with over 7 years of experience in challenging medical environment requiring robust organizational, verbal and written communication skills, analytical, and follow through capabilities. Familiar with all aspects of daily medical office operations including: EPIC Excel LYNX Paragon McKesson AllScripts Microsoft Word PowerPoint Outlook Appointments PRO One content AIC- HIPPA- OSHA compliance Kronos-Timekeeping
Overview
18
18
years of professional experience
Work History
Patient Ambassador/Front Service Desk
Marin Health- Greenbrae
06.2020 - Current
- Greets and directs patients, vendors, visitors and employees to their destinations, dispatch support tickets, and place work orders answers questions, helps Visitors with COVID 19 questionnaire, oversee visitors with COVID-19 home testing, answers phone calls from different medical floors, assist floors with ticket overflow coordination takes visitors temperature and document any concern assist with supervision of ambassadors
CA HIM Technician II Data Abstractor
Marin Health/ Optum 360 United Healthcare- San Rafael
09.2022 - 12.2022
- Processing and maintaining patient records, such as prepping, scanning, indexing, and analyzing medical records
- Analyzing charts of discharged patients for electronic health record completion, review and identify deficiencies and enter appropriate deficiencies for physicians in the health record, re-analyze record after physicians work on them to determine if they are properly completed. Thoroughly applied charges, after chart abstraction.
- Working knowledge of managed care requirements, affiliates and community resources, and third-party payers (e.g., PPO, HMO, Medicare, insurance plans). Handled insurance process and HIPPA requirements.
Front Desk Receptionist
Dr. Kimberly Henry Plastic Surgery-Greenbrae
05.2021 - 10.2022
- Provide patients with a great experience from start to finish, traveled between 3 different offices, acts as lead receptionist and first point of contact with prospective and current patients schedule appointments, surgeries, and procedures greet, register, and check patients into and out of the office. Escort patients into exam rooms and perform basic tasks such as taking health and history & photos of before and after and follow ups. Manage patient charts, collect payments. Open & close offices
Herbal Chef
Pure Life Meal
01.2014 - 06.2020
- Prepares nutritional meal plans based on client’s astrological placement, readings, sound healing and personal health goals, assist with mineral deficiencies, assists with healthy lifestyle coaching, also provides personal in- home cooking, manages all menus, & PR on various social platforms, and enforces food & safety standards, up to date food handlers card, caters special events & parties
Chart Abstractor Trauma Department
Marin Health Greenbrae
03.2014 - 07.2014
- Prioritized and registered trauma patients for emergency unit & input data into the national trauma registry system; provided relief and back-up for unit clerk, heavy data entry, researched/analyzed proper activation for trauma patients, prepare and maintain electronic patient files and charts, file important medical documents, and ensure the office complies with HIPAA filing requirements, performs medical record reviews in preparation for American College of Surgeons (ACS) license renewal, chart abstraction from medical records to support doctor’s dictations for proper billing charge capture/reconciliation & daily reports, using LYNX system, communicated with other outside facilities, regarding patient documentation. Coordination of peer review meetings, audio transcription of trauma cases. Clinical - Coordinate patient care from beginning to end. Performance Improvement Develop guidelines to improve efficiency, productivity, and outcomes
Emergency Room Support/ Trauma Department (Promoted)
Marin Health - Greenbrae
08.2007 - 03.2014
- Answer incoming calls from patients & collect necessary information for data entry and billing purposes.
- Heavy and frequent input of medical orders and Lab work, admissions, and scheduling utilize McKesson Paragon to input new patient data, this includes extensive worker’s compensation registration, responsible for providing clerical services to the nursing department, helping the department stay efficient and effective. A resource to department to help maintain and troubleshoot office equipment. Handled all ER, Transport, and Trauma department payroll using Kronos time management systems, calendar management heavy data entry of ER and Trauma charge entry, and data abstraction prepare and maintain electronic patient files and charts, file important medical documents, and ensure the office complies with HIPAA filing requirements data abstraction to support doctors’ dictation for proper billing functions
Education
High School -
Galileo High School
01.1984
Skills
- Highly competent, versatile, and ambitious professional with over 7 years of experience in challenging medical environment requiring robust organizational, verbal and written communication skills, analytical, and follow through capabilities Familiar with all aspects of daily medical office operations including: EPIC Excel LYNX Paragon McKesson AllScripts Microsoft Word PowerPoint Outlook Appointments PRO One content AIC- HIPPA- OSHA compliance Kronos-Timekeeping
Timeline
CA HIM Technician II Data Abstractor
Marin Health/ Optum 360 United Healthcare- San Rafael
09.2022 - 12.2022
Front Desk Receptionist
Dr. Kimberly Henry Plastic Surgery-Greenbrae
05.2021 - 10.2022
Patient Ambassador/Front Service Desk
Marin Health- Greenbrae
06.2020 - Current
Chart Abstractor Trauma Department
Marin Health Greenbrae
03.2014 - 07.2014
Herbal Chef
Pure Life Meal
01.2014 - 06.2020
Emergency Room Support/ Trauma Department (Promoted)
Marin Health - Greenbrae
08.2007 - 03.2014
High School -
Galileo High School
HOBBIES
Herbal cooking, Herbalist, Abstract Painter, Decorating
CONTACT
- PHONE: 510-3936781
- EMAIL: Lexosmith45@gmail.com