Aimee Dickerson
Forest Hill,MD
Overview
25
25
years of professional experience
Work History
Medical Receptionist/Medical Biller
Dr's Harne, Song & Woo
Forest Hill, MD
10.2015 - Current
- Incoming & outgoing phone calls
- Verify patient health insurance benefits with national health insurance companies
- Bill primary & secondary insurance companies as well as private patient billing
- Collect patient co-pay's
- Check in & check out patients
- Call in prescriptions for patients at doctors request
Office Manager/Intake Coordinator
Aronson Medical & Respiratory
Baltimore, MD
07.2012 - 10.2015
- Receive and process all incoming durable medical equipment orders
- Verify patient health insurance benefits with national health insurance companies
- Bill secondary insurance companies and private patient billing
- Confirm completed patient files for reimbursement
- Fill patient orders on request which include C-Pap/Bi-Bap/V-Pap machines and supplies, oxygen and hospital beds
- Post patient receivables on a daily basis
- Schedule patient appointments for patients with Respiratory Technicians and delivery drivers
- Maintain inventory and shipped patient supply orders
- Train new employees in business protocols and office procedures
- Maintain close personal contact with physicians and office staff for business retention
Claims Analyst I
BravoHealth
Baltimore, MD
11.2008 - 06.2012
- Promoted from Data Entry Specialist to Claims Analyst within 3 months of hire
- Accepted assignments from management and maintained open communications with Team Leaders to resolve quality or production issues
- Exceeded established production standards and quality standards for the position
- Worked cooperatively with all levels of management and employees within the claims unit and within Bravo Health
- Calculated deductibles and maximums as well as researched and resolved system pends
- Contacted the Enrollment Unit to resolve eligibility issues
- Worked closely with Provider Relations Unit to communicate the results of projects or special requests as well as with the Health Services Unit to discuss any authorization issues requiring resolution
- Prepared spreadsheets documenting the results of special projects
- Knowledge of CPT, HCPC, Revenue and ICD9 coding
Data Entry Specialist
BravoHealth
Baltimore, MD
08.2008 - 11.2008
- Duties included inventory control and direction of medical claims for all lines of business
- Was assigned and completed misdirected claims and interoffice bookkeeping
- Assisted with mail preparation and front line processing of medical claims
- Worked with management to compile and review departmental reports and enter statistics via computer
Accounting/Customer Service Representative
SCR Premium Finance, LLC
Owings Mills, MD
01.2002 - 01.2007
- Assisted when needed with answering customer inquiries in busy call center
- Entered 200+ finance agreements into computer system daily
- Contacted clients when necessary for omitted account information
- Entered account receivables and payables daily
- Handled customer inquiries with professionalism and concern
- Investigated and resolved customer complaints
- Assisted Controller with quarterly audit
- Performed job in compliance with company policies and procedures
- Played a pivotal role in ensuring client retention by assisting the client with their needs and communicating client feedback to the correct entities
Timeline
Medical Receptionist/Medical Biller
Dr's Harne, Song & Woo
10.2015 - Current
Office Manager/Intake Coordinator
Aronson Medical & Respiratory
07.2012 - 10.2015
Claims Analyst I
BravoHealth
11.2008 - 06.2012
Data Entry Specialist
BravoHealth
08.2008 - 11.2008
Accounting/Customer Service Representative
SCR Premium Finance, LLC
01.2002 - 01.2007