Aimee Emerick
Norwalk
Summary
Dynamic professional with a strong background in customer service, patient care, and child care, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction and loyalty through empathetic communication. Skilled in data entry and maintaining a safe environment, with a commitment to fostering positive experiences in diverse settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
New Solutions North America
11.2022 - Current
- Assisted customers with inquiries and product information, ensuring a positive service experience.
- Provided timely solutions to customer issues, enhancing overall satisfaction levels.
- Maintained up-to-date knowledge of products and services to assist customers accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sought ways to improve processes and services provided.
Daycare Teacher
Junior Explorers Child Development Center
03.2019 - 10.2022
- Developed and implemented age-appropriate lesson plans to foster early childhood learning.
- Facilitated daily activities promoting social, emotional, and physical development in children.
- Maintained a safe and engaging classroom environment through effective classroom management techniques.
- Collaborated with parents to discuss children's progress and address developmental concerns.
- Monitored children's behavior and provided positive reinforcement to encourage appropriate actions.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Patient Care Technician
Fisher Titus Medical Center
01.2020 - 03.2020
- Collaborated with nursing staff to implement care plans tailored to individual patient needs.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
High School Diploma -
Norwalk High School
NorwalkSkills
- Data entry
- Active listening
- Customer service
- Problem resolution
- Computer proficiency
- Child safety
- CPR certification
- Professional bedside manner
Timeline
Customer Service Representative
New Solutions North America
11.2022 - Current
Patient Care Technician
Fisher Titus Medical Center
01.2020 - 03.2020
Daycare Teacher
Junior Explorers Child Development Center
03.2019 - 10.2022
High School Diploma -
Norwalk High School
Similar Profiles
Jennifer SanderJennifer Sander
Business Manager/Executive Assistant at Hitachi Solutions North AmericaBusiness Manager/Executive Assistant at Hitachi Solutions North America
Ronda HannonRonda Hannon
Sr. Manager, CX & Professional Services at FP Mailing Solutions North AmericaSr. Manager, CX & Professional Services at FP Mailing Solutions North America
SUNITHA THIMMAIAHSUNITHA THIMMAIAH
Global Account Director at Cognizant Technology Solutions North AmericaGlobal Account Director at Cognizant Technology Solutions North America
Kimberly MenjivarKimberly Menjivar
CAREGIVER at First Light Home CareCAREGIVER at First Light Home Care
Benjamin RobisonBenjamin Robison
Service Coordinator at Westside Regional CenterService Coordinator at Westside Regional Center