Aimee Foret
Covington,LA
Summary
Detail-oriented friendly customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize over 20 years of guest service experience to bring immediate value to the team.
Overview
24
24
years of professional experience
Work History
Director of Guest Services
International House Boutique Hotel
New Orleans, Louisiana
02.1998 - 05.2019
- Responsible for ensuring hotel guests had an exceptional experience from check in to check out
- Responsible for leading the front desk staff, night audit staff, and bellman
- Involved in the process of establishing and launching the opening of the hotel
- hiring of staff, scheduling of all guest service employees, setting up daily operations, and promoting the hotel
- Ensured all systems were in place for check-in, room management, and guest services
- Ensured my team was in compliance with company policies related to guest services.
- Delivered exceptional service to every customer through active engagement in their stay
- Reviewed operational processes on a regular basis in order to identify potential improvements or efficiencies including incentive programs to motivate my team
Front Desk Supervisor
Maison Dupuy Hotel
New Orleans, Louisiana
06.1995 - 01.1998
- Resolved customer complaints promptly and efficiently
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Assisted team leader with employee scheduling, employee requests, and employee morale
Education
Some College (No Degree) - Tourism and Hotel Management
University of New Orleans
New Orleans, LASkills
- Property management systems
- Reservation management
- Industry trends awareness
- Housekeeping supervision
- Decision-making capacity
- Loyalty program administration
- Revenue generation
- Staff training and development
- Online reputation management
- Guest relations expertise
- Complaint management
- Concierge services
- Strong leadership
- Front office operations
- VIP handling
- Guest satisfaction measurement
- Exceptional communication
- Upselling strategies
Timeline
Director of Guest Services
International House Boutique Hotel
02.1998 - 05.2019
Front Desk Supervisor
Maison Dupuy Hotel
06.1995 - 01.1998
Some College (No Degree) - Tourism and Hotel Management
University of New Orleans