Aimee Gartman
Brandon,FL
Summary
Dynamic Sales Support Lead at VantagePoint AI with a proven track record in order processing, event coordination, and customer engagement. Proficient in Salesforce and Microsoft Office, with a strong focus on streamlining lead routing and enhancing customer satisfaction. Known for a keen attention to detail, proactive problem-solving, and consistently delivering results in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
Work History
Sales Support Lead
VantagePoint AI
Wesley Chapel, FL
03.2018 - Current
- Assisted customers by answering phone inquiries and resolving issues promptly.
- Processed customer orders and returns, and kept customers informed about progress.
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
- Generated regular reports for management review.
- Provided administrative support to the sales team as needed.
- Coordinated sales orders and ensured accurate processing of documentation.
- Managed the distribution of various webinar types, and coordinated lead routing to ensure timely follow-up by the sales team.
- Coordinated logistics for quarterly events, ensuring seamless execution.
- Developed event timelines, establishing clear milestones and deadlines for team members.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Utilized Calendly to assign product demos to the appropriate sales representatives, streamlining the scheduling process and improving lead conversion efficiency.
Education
High School Diploma -
Manatee High School
Bradenton, Florida05-2014
Associate of Science - Paralegal
Hillsborough Community College
Tampa, FLSkills
- Order processing
- Sales reporting
- Event coordination
- Data entry
- Lead routing
- Customer service
- Calendar management
- Time management
- Attention to detail
- Microsoft Office expertise
- Salesforce expertise
- Calendly expertise
Timeline
Sales Support Lead
VantagePoint AI
03.2018 - Current
High School Diploma -
Manatee High School
Associate of Science - Paralegal
Hillsborough Community College