Aimee Goodling
San Diego,CA
Summary
Adept at legal terminology and exceptional in customer service, I significantly enhanced public access and satisfaction at San Diego Superior Court. My proactive approach in maintaining accurate records and streamlining communication led to improved court operations, showcasing my ability to manage priorities and solve problems efficiently.
Overview
19
19
years of professional experience
Work History
COURT OPERATIONS CLERK
SAN DIEGO SUPERIOR COURT
SAN DIEGO, CA
07.2005 - Current
- Increased public access to court information by maintaining an updated online database of case records and hearing schedules.
- Enhanced communication between court departments by acting as a liaison and ensuring timely correspondence of essential documents.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted self-represented litigants in navigating the legal system through providing helpful resources, guidance on forms, and general procedural information.
- Contributed to a professional court environment by addressing inquiries from the public, attorneys, and other stakeholders in a courteous manner.
- Kept abreast of changes in judicial processes, participating in training sessions and workshops to enhance knowledge and skills.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Expedited processing times for routine tasks such as fee collection, issuance of notices or subpoenas, while ensuring proper documentation was maintained.
- Performed routine data entry or document management.
Education
Associate of Arts - PARALEGAL STUDIES
PALOMAR COMMUNITY COLLEGE
SAN MARCOS, CA12.1999
Skills
- Legal Terminology Knowledge
- Filing systems
- Data entry proficiency
- Work Prioritization
- Data Entry
- Payment Collection
- Customer Service
- Problem-solving abilities
- Money Handling
- Public Service
- Records Maintenance
- Database updates
- Bank Deposits
Timeline
COURT OPERATIONS CLERK
SAN DIEGO SUPERIOR COURT
07.2005 - Current
Associate of Arts - PARALEGAL STUDIES
PALOMAR COMMUNITY COLLEGE